Megan Mattinson
Client Services Representative
Richfield,UT
Overview
4
4
years of professional experience
Work History
Co Founder
Mending Minds Village
01.2022 - Current
- Led the development and implementation of mental health programs, enhancing community engagement and service accessibility.
- Established partnerships with local organizations to expand resource availability, increasing community outreach and support for mental health services.
- Facilitated workshops and training sessions, equipping 5-10 volunteers with essential skills and knowledge to better serve the community.
- Developed and maintained reporting systems for tracking client progress, facilitating timely interventions and support services.
Delivery Station Associate
Amazon Warehouse
02.2025 - 08.2025
- Collaborated with team members to streamline order fulfillment processes, increasing overall productivity and customer satisfaction.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Utilized inventory control systems to maintain efficient sortation of 1,000 to 2,000 packages per day, ensuring timely delivery.
- Assisted in the training of new associates, fostering a collaborative environment and enhancing team productivity.
- Conducted regular safety inspections, identifying potential hazards to maintain a safe working environment for all employees.
Road Service Specialist
AAA MWG
10.2024 - 02.2025
- Handled 50-60 escalated calls per day with empathy and professionalism, resolving complex issues while maintaining a positive rapport with customers.
- Coordinated emergency roadside assistance requests, effectively reducing response times and enhancing customer satisfaction across service regions.
- Facilitated prompt roadside assistance for stranded motorists by maintaining accurate location information and dispatching appropriate resources.
Dispatcher/Broker
DST Distributors
04.2024 - 10.2024
- Coordinated daily dispatch operations, optimizing routing schedules for a team of 6 drivers to ensure timely deliveries and minimize delays.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Facilitated the movement of freight by coordinating with carriers, ensuring timely deliveries and high customer satisfaction.
- Managed load boards and freight matching software, optimizing routes and reducing operational costs effectively.
- Created digital files from physical records ensuring data is entered and stored accurately.
Education
Medical Office Administration Certification -
Mountainland Applied Technology College
Spanish Fork, UTHigh School Diploma - undefined
Payson Sr High School
Payson, UTTimeline
Delivery Station Associate
Amazon Warehouse
02.2025 - 08.2025
Road Service Specialist
AAA MWG
10.2024 - 02.2025
Dispatcher/Broker
DST Distributors
04.2024 - 10.2024
Co Founder
Mending Minds Village
01.2022 - Current
High School Diploma - undefined
Payson Sr High School
Medical Office Administration Certification -
Mountainland Applied Technology College