Megan Mattox
Delta,AL
Summary
Experienced scheduling coordinator with a proven ability to plan and coordinate workflow for seamless operations. Skilled in supervising schedules and projects, ensuring timely completion and optimal resource allocation. Demonstrates exceptional interpersonal, leadership, communication, and organizational abilities, enabling efficient collaboration and successful project outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Superior Pest Control
02.2024 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Managed complex scheduling software, leading to reduction in double bookings and scheduling conflicts.
- Scheduling 5 technicians a day at the rate of 12 customers per day.
Sales Associate
Virginia ABC
06.2023 - 12.2023
- Company Overview: Assisted customers with product selection and provided product knowledge
- Assisted customers with product selection and provided product knowledge
- Achieved and exceeded sales targets consistently
- Built strong customer relationships and ensured customer satisfaction
- Assisted customers with product selection and provided product knowledge
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Server/Host
Buffalo Wild Wings
02.2022 - 02.2023
- Company Overview: Greeted and seated guests, providing a welcoming atmosphere
- Greeted and seated guests, providing a welcoming atmosphere
- Assisted customers with menu choices and provided excellent service
- Collaborated with team members to ensure smooth restaurant operations
- Greeted and seated guests, providing a welcoming atmosphere
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Manager on Duty
Blue and White Restaurant
01.2016 - 02.2022
- Company Overview: Provided exceptional customer service, ensuring a positive dining experience
- Provided exceptional customer service, ensuring a positive dining experience
- Demonstrated strong knowledge of menu items and made recommendations to customers
- Handled cash transactions accurately and efficiently
- Provided exceptional customer service, ensuring a positive dining experience
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
Education
High School Diploma -
Clay Central
Lineville, AL05.2020
Skills
- Strong interpersonal and communication skills
- Excellent customer service abilities
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Leadership and team management skills
- Financial knowledge and experience
- Problem-Solving
- Strong Work Ethic
- Data Entry
- Customer relations understanding
- Time management skills
- Teamwork and Collaboration
- Schedule Management
- Attention to Detail
- Strategic Planning
- Scheduling proficiency
- Customer Relationship Management
- Deadline-oriented
- Scheduling
- Skilled in Quickbooks
- Documentation And Reporting
Office Management
Certification
ServSafe Certified in Alcohol and Food Safety
References
Available upon request
Timeline
Scheduling Coordinator
Superior Pest Control
02.2024 - Current
Sales Associate
Virginia ABC
06.2023 - 12.2023
Server/Host
Buffalo Wild Wings
02.2022 - 02.2023
Server/Manager on Duty
Blue and White Restaurant
01.2016 - 02.2022
High School Diploma -
Clay Central
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