Megan M. Ault
Independence
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Account specialist - Customer Care
TruckMovers
09.2015 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Created reports to provide insights into logistics operations and performance.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked orders and notified customers of status or potential delays.
- Worked well in a team setting, providing support and guidance.
- Delivered services to customer locations within specific timeframes.
Operations Specialist - Paperwork
TruckMovers
04.2014 - 09.2015
- Handled high-volume paperwork.
- Documented received materials into system.
- Extensive experience in managing paperwork and documentation processes.
- Skilled in using technology and software applications to streamline filing and documentation tasks.
Plasma Center Technician
Biolife Plasma Center
10.2013 - 04.2014
Customer Service Operations
North American Savings Bank
12.2012 - 10.2013
Teller/supervisor
North American Savings Bank
01.2011 - 12.2012
Cashier
Hy-Vee
08.2009 - 01.2011
Cashier
Mother Natures Health Market
10.2007 - 08.2009
Education
Graduate -
William Chrisman High School
Independence, MO05-2010
Skills
- Administrative Support
- Proficient in various clerical tasks
- Proficiency in filing, typing, document creation and meeting the needs of both internal and external customers
- High attention to detail
- Well organized in completing tasks on time to high standards of quality
- Experienced with Microsoft Word, Excel, and PowerPoint tools
- Customer Service
- Adaptable customer service
- Strong rapport-building skills
- Provide tailored solutions to meet customer needs
- Strong interpersonal skills
- Demonstrate expected performance
- Rapid issue resolution with clients
QUALIFICATIONS
- Exceptionally skilled at organizing, prioritizing, and completing administrative tasks.
- Highly accurate in data input and typing documents.
- Praised for providing outstanding customer service to both internal and external customers.
- Supportive team worker committed and responsible.
- Understands computers and how to keep them running.
Timeline
Account specialist - Customer Care
TruckMovers
09.2015 - Current
Operations Specialist - Paperwork
TruckMovers
04.2014 - 09.2015
Plasma Center Technician
Biolife Plasma Center
10.2013 - 04.2014
Customer Service Operations
North American Savings Bank
12.2012 - 10.2013
Teller/supervisor
North American Savings Bank
01.2011 - 12.2012
Cashier
Hy-Vee
08.2009 - 01.2011
Cashier
Mother Natures Health Market
10.2007 - 08.2009
Graduate -
William Chrisman High School
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