Megan Maxwell
Pflugerville,TX
Summary
Driven by a strong commitment to social impact and trauma-informed care, I bring hands-on experience supporting vulnerable populations, including at-risk youth, survivors of domestic violence, and individuals in crisis. As an aspiring future social worker, I am dedicated to empowering individuals to reclaim their narratives and fostering resilience. I strive to create safer, more supportive communities through meaningful connection and care.
Overview
9
9
years of professional experience
Work History
Digital Services Advocate
National Domestic Violence Hotline
02.2023 - Current
- Provides trauma-informed crisis advocacy using a proven crisis intervention model, including risk assessments, domestic violence education, safety planning, and connection to local resources.
- Mentors new incoming advocates through the Mentorship Program to ensure consistent, trauma-informed advocacy.
- Collaborates closely with the Training Team to assess new advocates, connect with incoming cohorts, and provide informed recommendations.
- Engages in ongoing professional development through team participation and specialized domestic violence training .
- Upholds strict accountability and confidentiality in a remote work environment.
- Navigates complex crises with strategic questioning and empathetic guidance.
Youth Care Counselor
The Settlement Home For Children
01.2022 - 06.2022
- Provided crisis management, trauma informed care, and 24/7 supervision to foster youth in order to implement treatment goals in a long-term residential setting.
- Planned, supervised, and taught leisure, recreational, and educational enrichment activities while also counseling youth on life skills and coping methods.
- Ensured thorough documentation of daily behaviors, serious incidents, medical needs, treatment observations, and ongoing crisis care treatment plan progress.
- Dispensed and logged medications daily to ensure compliance and wellbeing.
- Performed occasional physical restraints of youth to ensure safety for all staff and youth during times of immediate and serious crisis.
- Attended weekly collaborative staff meetings, completed thorough room searches, and transported youth to enrichment outings.
Youth Specialist
Waymakers Huntington Beach Youth Shelter
09.2019 - 12.2020
- Supervised youth while leading daily educational and recreational groups/activities.
- Prepared meals and encouraged youth to participate in cooking, cleaning, and grocery shopping for the purpose of empowering residents and cultivating a supportive, engaging, and interactive environment.
- Provided frequent crisis intervention with an emphasis on trauma informed care and implemented de-escalation techniques.
- Logged incidents thoroughly, dispensed medication, took telephone contact interviews, and completed intake/discharge paperwork and procedures.
- Completed daily room searches, regular perimeter walks of the facility, and maintained safety and security procedures for video cameras and locks.
- Engaged in weekly staff meetings wherein youth workers, therapists, and supervisors would communicate with each other about clients and shelter maintenance.
Youth Mentor Volunteer
Women and Youth Supporting Each Other
12.2017 - 06.2019
- Designed interactive curriculum for weekly sessions with at-risk middle school youth in Santa Ana, California.
- Presented educational programs to a large group of youth about topics such as healthy relationships, drugs and alcohol, and mental health..
- Collaborated with a group of mentors on a weekly basis for the purposes of building up the program, community outreach, and addressing the needs of both the mentees and the overall organization.
Food Service Worker and Cashier
Bene Pizza and Pasta
12.2016 - 06.2019
- Responsibilities included preparing meals, consistent restocking, helpful customer service, daily cleaning of food stations, handling of register.
Education
B.A. - Criminology, Law and Society
University of California, Irvine
06.2019
Skills
- Crisis management and intervention
- Engaged and active listening
- Professional mentorship, support, and guidance
- Strong verbal and written communication
- Teamwork and multidisciplinary team collaboration
- Effective task organization
- Analytical problem-solving
- Strategic team leadership
- Trust and empathy building
Timeline
Digital Services Advocate
National Domestic Violence Hotline
02.2023 - Current
Youth Care Counselor
The Settlement Home For Children
01.2022 - 06.2022
Youth Specialist
Waymakers Huntington Beach Youth Shelter
09.2019 - 12.2020
Youth Mentor Volunteer
Women and Youth Supporting Each Other
12.2017 - 06.2019
Food Service Worker and Cashier
Bene Pizza and Pasta
12.2016 - 06.2019
B.A. - Criminology, Law and Society
University of California, Irvine
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