Megan May
Pittsfield,ME
Summary
Accomplished Hospice Registered Nurse Case Manager with a proven track record at Amedisys, adept in grief counseling and pain control. Excelled in care coordination and compassionate care, significantly enhancing patient and family support. Skilled in interdisciplinary collaboration and clinical documentation, ensuring high-quality patient education and infection prevention.
Overview
21
21
years of professional experience
Work History
Hospice Registered Nurse Case Manager
Amedisys
01.2023 - Current
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Established hospice care services for elderly and disabled patients.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
Infection Preventionist
Mount Saint Joseph Nursing Home
06.2022 - 01.2023
- Evaluated hospital-onset and healthcare-acquired infections by conducting root cause analysis.
- Surveilled ongoing infections to verify adequate data collection, control procedures and current staff interventions.
- Maintained records of procedures, infections and outcomes.
- Presented findings to committees and public interest groups to spearhead necessary changes to policies and procedures.
- Identified and mitigated unnecessary infection risks through regular reviews and procedural assessments.
- Developed effective training programs to help staff understand and implement critical protections.
- Investigated outbreaks and revamped control measures to prevent future incidents.
- Implemented emergency actions for especially virulent or widespread infections.
- Gathered, analyzed and reported on infection data.
- Coordinated successfully and with full compliance to prevent infections according to facility and Joint Commission standards.
- Identified risks proactively, preparing teams for likely infections based on seasonal changes or current epidemiological trends.
Hospice Registered Nurse Case Manager
Constellation Hospice
08.2021 - 08.2022
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Established hospice care services for elderly and disabled patients.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Cardiac ICU Registered Nurse
Eastern Maine Medical Center
12.2020 - 08.2021
- Produced care plans in alignment with physical, psychosocial and learning needs of patients, achieving commendations for compassionate treatment.
- Liaised with patients following cardiothoracic surgical procedures, providing support and education on post-surgical care.
- Contributed to facility's top ranking in cardiovascular and thoracic patient care.
- Cared for culturally-diverse patients, liaising with family members and specialists to address changing needs and enhance individual experience.
- Assessed patients, collecting data and prioritizing cases in accordance with standards, policies, procedures and guidelines.
- Improved nursing care by identifying and targeting procedural gaps.
- Maintained detailed records of patient conditions, reactions and progress in alignment with physician orders.
- Administered medication, pain management and analysis of patient responses to interventions to improve individual performance.
- Enhanced performance of junior nurses through training and evaluations.
- Triaged patients and delegated treatment needs to qualified staff and specialized departments.
- Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
- Coordinated with healthcare staff from various disciplines to devise, carry out, and manage personalized care plans to benefit patient health and recovery.
- Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
- Guided patients, caregivers, and family members on plans of treatment and helpful resources available locally to support care.
Assistant Store Manager
SUBWAY®Restaurants
12.2003 - 06.2019
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Created and maintained safe and secure work environments for employees.
- Reduced operational risks while organizing data to forecast performance trends.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Science - Nursing
Purdue University
West Lafayette, IN12.2020
Skills
- Grief counseling
- End of life care
- Pain Control
- Care Coordination
- Interdisciplinary Collaboration
- Family Support
- Pain assessment
- Compassionate Care
- Clinical Documentation
- Patient Education
- Infection prevention
- Physician communication
- Emotional Support
- EMR Updating
- Patient Care Plans
Timeline
Hospice Registered Nurse Case Manager
Amedisys
01.2023 - Current
Infection Preventionist
Mount Saint Joseph Nursing Home
06.2022 - 01.2023
Hospice Registered Nurse Case Manager
Constellation Hospice
08.2021 - 08.2022
Cardiac ICU Registered Nurse
Eastern Maine Medical Center
12.2020 - 08.2021
Assistant Store Manager
SUBWAY®Restaurants
12.2003 - 06.2019
Bachelor of Science - Nursing
Purdue University
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