Megan McBride
Frisco,TX
Summary
3 and a half years working for Freedom Debt relief as the front lines Client Services advocate then quickly promoted to the negotiations Department, providing A+ services to help guide clients throughout their program to get out of debt. Three years of certified experience working at Safran producing high quality products for military contractors.
Overview
12
12
years of professional experience
Work History
Customer Success Expert
Brinks Home Security
Farmers Branch, Texas
05.2024 - Current
- Provided technical assistance via phone, email, or chat support systems when needed.
- Monitored customer activity to proactively address potential issues before they arise.
- Assisted customers with onboarding processes to ensure understanding of the product features and capabilities.
- Provided customer support and troubleshooting to ensure successful product implementation.
- Educated customers on best practices for using company's products and services.
- Utilized problem-solving techniques when resolving challenging customer issues.
Customer Success Expert
Brinks Home Security
Farmers Branch, TX
05.2024 - Current
- Generated reports summarizing key performance indicators such as satisfaction scores, churn rate.
- Developed client relationships through proactive outreach, regular check-ins, and continued follow-up.
- Ensured customers were informed of any changes or updates related to their accounts or products.
Customer Service Agent
Chewy.com
Dallas, TX
05.2023 - 01.2024
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Helped clients navigate online systems within established frameworks to obtain services.
- Suggested suitable options for unavailable products and services to retain customers.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
Accelerated Negotiations Specialist
Freedom Financial Network
03.2020 - 10.2021
- Answered 100 plus, inbound calls within a fast-paced environment.
- Receive, track, and obtain bills, verification and authorization.
- Demonstrated the ability to resolve debts in a quick and efficient manner.
- Data entry of referral authorization request for debt settlement and payment.
- Tracking and maintaining accurate reports of client’s authorizations requests for updates of negotiated accounts.
- Maintaining monthly reports to insure the best possible cost-effective strategies for the company and clients.
- Weekly meetings to communicate debt negotiation strategies effectively with management team.
Client Services Advocate
Freedom Financial Network
Tempe, Arizona
01.2018 - 10.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills
- Researched issues on Salesforce and made quick decisions to achieve efficient and effective resolutions for high stress situations for client going through legal troubles with their creditors, hardships, or financial loss
- Proactively identified and solved complex problems impacting clients accounts and how it would effect negotiations with their creditors
- Provided outstanding service to new and long-standing customers by Listening closely to concerns and developing solutions
Production Associate
Safran Electrical and Power
Denton, TX
04.2014 - 10.2017
- Regularly exceeds revenue goals through hard work and efficient time management
- Continuously getting certified in new processes to further my knowledge and make myself more of an asset in my department
- Was chosen with eight other associates on the floor to be sent to Maryland to be trained on Northrup Grumman aircraft wiring for a month so we could then train others on what we learned
- Effectively manage a queue in a fast paced work environment
- Work with engineers to ensure the most efficient processes are being used while meeting regulatory guidelines
- Examined final products to check conformance with quality standards
- Trained existing employees on building of Northrop Grumman wiring Harnesses to help get familiar with the new work that was being sent to our facility
- was certified in soldering and wire routing for each engineer drawing that was assigned to me.
Data Entry Operator/ Dispatcher
C.O.P.S
Lewisville, TX
07.2013 - 04.2014
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Developed effective relationships with multiple departments to coordinate client relation strategies and company goals
- Built customer loyalty by placing follow-up calls for customers who reported product issues
- Nominated multiple times for the Chairman's Award by achieving a high level of customer satisfaction and positive feedback
Education
Applied Sciences
Tarrant County College
Arlington, TX, United StatesSkills
- Client-focused
- Salesforce
- excel
- Time management
- Quick learner
- Account Management
- financial services experience
- Multitasking
- Effective communicator
- Driven
- Organized
Languages
2,
Contact
Dallas, Texas 75254
Timeline
Customer Success Expert
Brinks Home Security
05.2024 - Current
Customer Success Expert
Brinks Home Security
05.2024 - Current
Customer Service Agent
Chewy.com
05.2023 - 01.2024
Accelerated Negotiations Specialist
Freedom Financial Network
03.2020 - 10.2021
Client Services Advocate
Freedom Financial Network
01.2018 - 10.2021
Production Associate
Safran Electrical and Power
04.2014 - 10.2017
Data Entry Operator/ Dispatcher
C.O.P.S
07.2013 - 04.2014
Applied Sciences
Tarrant County College