Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Timeline
Megan McBride

Megan McBride

Rockwell,USA

Summary

Hello, my name is Megan, and I live in the Rockwell area. I have worked in Customer Service since entering the work force. I loved my last job as Office Supervisor at a Pain and Weight loss clinic, but I am open to other positions in the medical field as well. I am a CMA and also have a certificate in Medication Aide. I have worked as a CNA and Lab specimen collector as well. I am looking for an opportunity to find a facility or office that I can grow and learn new skills with. Most importantly, I am looking for a long term employer who is looking for a dedicated and hard worker. From experience, I have been told I am a "lightening fast" learner and have exemplary work ethic. I do tend to make friends fast as I have with previous employments, but with that same experience I know how to keep work separate from personal matters. I am currently taking a break from working as I loved the position I had, but I am also keeping my eyes open for what is out there to offer me as I do not want to pass up a good opportunity.

Overview

10
10

Years experienced in Medical field

1
1

Certification of Medical Assisting

1
1

Certificate of Medication Aide

Work History

Medical Office Supervisor

Carolina Pain and Weight Loss
Salisbury, NC
02.2022 - 08.2025
  • Supervised daily operations of medical office ensuring efficient workflow.
  • Managed scheduling for patient appointments and staff shifts effectively.
  • Trained and mentored new staff on office procedures and policies.
  • Implemented office protocols to improve patient confidentiality and safety.
  • Oversaw inventory management for medical supplies and equipment orders.
  • Facilitated communication between medical staff and patients for better care.
  • Resolved patient inquiries and concerns with professionalism and empathy.
  • Oversaw daily operations of the medical office, including handling customer inquiries and complaints.
  • Maintained confidential patient files in accordance with applicable privacy laws and guidelines.
  • Reviewed patient records for accuracy and completeness prior to submission for billing purposes.
  • Managed a team of 15 medical office staff, including hiring and training new employees.
  • Resolved conflicts among staff members in a timely manner, while maintaining professional standards.
  • Coordinated with other departments within the organization to ensure seamless workflow processes between offices.
  • Ensured proper coding of diagnoses and services provided by physicians for insurance reimbursement purposes.
  • Registered patients and scheduled appointments.
  • Performed medical transcription duties.
  • Maintained current knowledge of the health records system and trained all new employees on correct usage.
  • Conducted pre-authorization, coded some medical procedures, and managed patient charts.
  • I called in prescription refills for patients.
  • Communicated with patients regarding payments on outstanding accounts.
  • Gathered information to file appeals for denials, and minimized inaccuracies by maintaining accurate records of approvals.
  • Delegated work to staff, setting priorities, and goals.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult, or complex, problems.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Consulted with managers to resolve problems relating to employee performance, office equipment, and work schedules.
  • Reviewed employees' work to check adherence to quality standards, and proper procedures.
  • Recruited, interviewed, and selected employees to fill vacant roles.
  • Researched and prepared reports required by management or governmental agencies.
  • Managed and submitted outpatient referrals.
  • Submitted medical records requested.

Certified Medical Assistant (CMA)

Carolina Pain and Weight Loss
Salisbury, NC
02.2022 - 08.2025
  • Assisted healthcare providers with patient examinations and procedures.
  • Managed patient records using electronic health record systems.
  • Collected vital signs and documented patient information accurately.
  • Maintained an inventory of medical supplies, and informed the supervisor as needed.
  • Administered injections, samples of medications, and other treatments according to physician instructions.
  • Prepared and maintained cleanliness in examination rooms by stocking supplies, and disposing of used materials properly.
  • Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Organized charts, documents, and supplies to maintain team productivity.
  • Answered patient calls promptly, and directed inquiries to the appropriate department when needed.
  • Collected urine samples from patients for drug screens or pregnancy tests when necessary.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Interviewed patients to verify information, record medical history, and confirm the purpose of the visit, and updated medical records as needed.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Provided support to patients by helping them fill out forms, and answering their questions about health care services.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Documented notes during patient visits.
  • Verified appointment times with patients, prepared charts, and pre-admission and consent forms.
  • Assisted with patient intake and medical history documentation.
  • Supported physicians during patient examinations and procedures.
  • Consulted with doctors concerning changes in patient conditions or treatment plans.
  • Ensured all paperwork was completed accurately prior to submitting it for processing.
  • Greeted patients upon arrival at the office or clinic.
  • Recorded all patient interviews and updated medical charts through EMR systems.
  • I communicated with pharmacies for prescription refills on behalf of the supervising physician.
  • Administered medications under a physician's supervision.
  • Assisted back-office patient processes to reduce office wait times.
  • Documented the provider's treatment plan into the patient's chart.
  • Sufficently utilized Athelas Scribe.

Lab Specimen Processor

Carolina Pain and Weight Loss
Salisbury, NC
02.2021 - 08.2025
  • Maintained cleanliness and organization in specimen storage areas.
  • Prepared samples for transport to laboratory facilities efficiently.
  • Collaborated with medical staff to ensure proper specimen procedures.
  • Monitored inventory levels of supplies.
  • Communicated effectively with patients regarding specimen collection instructions.
  • Processed specimens and prepared them for testing, according to established procedures.
  • Recorded specimen data into laboratory information systems accurately and efficiently.
  • Provided excellent customer service when interacting with patients, healthcare providers, and staff members.
  • Responded promptly to requests from clinicians regarding specimen collection instructions, or other inquiries relating to the lab's services, as needed.
  • Utilized personal protective equipment while handling biohazardous material safely and securely at all times.
  • Communicated any discrepancies or unusual findings discovered during the specimen processing process to supervisors immediately.
  • Evaluated incoming specimens for completeness prior to performing any tests or analyses on them.
  • Merging templates for patients' charts that were scheduled for the next day.
  • Order the lab needed for the patient, verifying if the patient needed additional testing, such as a panel, depending on the medication the patient was on or their insurance company.
  • Roomed patients, assisting MAs, and providers.
  • Ensure the bathroom is stocked and prepared for patients to use.
  • Transfer samples from the patient's specimen cup to a tube suitable for testing.

Education

Graduate Certificate - Medical Assisting

Online, Online
07-2023

High school diploma or GED - Diploma

East Rowan High School, Salisbury, NC
06.2012

Certificate - Medication Aide

N/A, Salisbury, NC

Skills

  • EMR systems
  • Multitasking
  • Care plans
  • Medical management
  • Leadership
  • Medical office experience
  • Patient care
  • Medical terminology
  • CPR training
  • Laboratory procedures
  • Inventory control
  • Organizational skills
  • Healthcare management
  • Phone triage
  • Care documentation
  • Schedule management
  • Medical records
  • Typing skill
  • Supervising experience
  • Situational awareness
  • Vital signs
  • Medical documentation
  • Specimen collection and processing
  • Patient interaction
  • Medication administration
  • Microsoft Word
  • EHR systems
  • CNA/PCA
  • Customer service
  • Patient scheduling
  • Staff training
  • Healthcare compliance
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Attention to detail
  • Time management
  • HIPAA regulations
  • Strong leadership
  • Electronic health records management
  • Medical terminology proficiency
  • Effective problem solving
  • Transcription
  • Managing patient records
  • Chart updates
  • Follow-up skills
  • Transcription of medical notes
  • Professionalism and discretion
  • Medical knowledge and terminology
  • Office procedures
  • Documentation and recordkeeping
  • Clerical staff oversight
  • Team collaboration
  • Employee training
  • Task prioritization
  • Computer skills
  • Calm under pressure
  • Sufficient with eClinicals

Certification

  • Certified Medical Assistant, 07/01/23, 07/31/25
  • HIPAA CERTIFIED
  • Certified Medication Aide
  • OSHA CERTIFIED
  • CPR/Expired

Accomplishments

  • Completed online schooling for Medical Assisting and acquired my CMA.
  • Achieved Promotions through effectively completing tasks and job duties.
  • Supervised team of 15-20 staff members.

Languages

English
Proficient (C2)
C2

References

  • Sylvia Guthrie (Office Manager of Carolina Pain and Weightloss)
  • Brandi Kimball (DME Specialist of Carolina Pain and Weightloss)
  • Abigail Richardson (Lead MA of Carolina Pain and Weightloss)
  • LeeMarie Hinson Harkey, FNP-BC (Nurse Practioner/Provider of Carolina Pain and Weightloss)

Timeline

Medical Office Supervisor - Carolina Pain and Weight Loss
02.2022 - 08.2025
Certified Medical Assistant (CMA) - Carolina Pain and Weight Loss
02.2022 - 08.2025
Lab Specimen Processor - Carolina Pain and Weight Loss
02.2021 - 08.2025
Online - Graduate Certificate, Medical Assisting
East Rowan High School - High school diploma or GED, Diploma
N/A - Certificate, Medication Aide

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