Megan McCabe
Edina,MN
Summary
Proactive and goal-oriented professional who excels in collaboration and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
General Manager
Sole Provisions
03.2023 - 09.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Retail Sales Trainer
Sole Provisions
03.2021 - 09.2024
- Assisted in creating promotional campaigns through product knowledge training sessions, resulting in higher sales figures during peak seasons.
- Collaborated with store managers to identify areas of improvement in employee performance, resulting in increased sales productivity.
- Facilitated specialized workshops focusing on advanced selling techniques tailored towards high-value products or premium clients, boosting overall revenue generation capabilities.
- Improved overall store efficiency by assessing current processes and offering targeted recommendations for improvement based on employee feedback and observations from training sessions.
- Improved sales performance by developing and implementing comprehensive training programs for retail staff.
- Contributed to the development of company-wide training initiatives by collaborating with fellow trainers and sharing best practices, resulting in improved consistency across all locations.
- Enhanced overall brand reputation by ensuring all employees were well-versed in product knowledge, enabling them to better assist customers and provide expert recommendations based on individual needs.
- Increased team collaboration by organizing group training sessions that focused on building strong working relationships among staff members.
- Played a key role in driving store expansions by recruiting top talent, providing comprehensive training and support during the opening phase of new locations.
- Conducted regular evaluations of employee progress, adjusting training methods as necessary to maximize results.
- Promoted a culture of continuous learning among staff members by establishing an accessible library of resources covering various aspects of retail sales and customer service.
- Facilitated virtual, in-person and blended learning sessions.
Assistant Manager
Sole Provisions
04.2022 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Sales Associate
InStep
08.2019 - 04.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Sales Associate
Bed Bath & Beyond
08.2014 - 06.2018
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Bachelor of Science - Cell Biology, Psychology
Montana State University
Bozeman, MT12-2018
Skills
- Sales data analysis
- Problem-solving skills
- Multi-tasking strength
- Workload management
- Exceptional customer service
- Operations management
- Team player
- Leadership and team building
- Project management abilities
- Complex Problem-solving
- Verbal and written communication
Timeline
General Manager
Sole Provisions
03.2023 - 09.2024
Assistant Manager
Sole Provisions
04.2022 - 04.2023
Retail Sales Trainer
Sole Provisions
03.2021 - 09.2024
Sales Associate
InStep
08.2019 - 04.2020
Sales Associate
Bed Bath & Beyond
08.2014 - 06.2018
Bachelor of Science - Cell Biology, Psychology
Montana State University
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