Megan McCarthy
Dallas,PA
Summary
Experienced in overseeing schedules, administration, and training. Knowledgeable and detail-oriented team leader with expertise in call center environments, customer service management, and team leadership. Strong work ethic and focus on attention to detail. Consistently strive to ensure efficient operations and deliver exceptional service.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Call Center Manager
Rome Bath Remodeling
01.2016 - Current
- Management of a team of nine
- One service phone representatives
- Eight in-home sales appointment setters
- Leading an extremely cohesive team with a positive work culture and environment
- Management of the sales schedule for 22 reps
- Disbursement and allocation of all in-home sales appointments to reps with an ROI of over 6k
- Lead Qualifying and Appointment Setting
- Hiring and training of all new 'lead room' appointment setters
- Customer service issues, service calls ie
- Leaks, toilets, showers etc
- Production calls, installations, customer requests, changer orders
- Showroom visits for kitchen and bath remodeling company
- Obtained product knowledge, industry knowledge and geographical organization.
Dietary Manager
CLEARBROOK TREATMENT CENTER
05.2013 - 09.2015
- Managed kitchen staff
- Scheduling
- Menu planning
- Ordering/budgeting
- All administrative tasks.
Massage Therapist
THE WOODHOUSE DAY SPA
01.2008 - 12.2010
- Massage therapy, Swedish, deep tissue, reflexology, pre-natal massage, hot stone etc.
Orthodontic Technician
The Braces Place
09.2006 - 10.2010
- Chairside Clinical Orthodontic Assistant
- X-rays, bonding and removal of brackets and bands, invisilign scanning, wire adjustments, impressions, models, retainer fabrication and adjustments etc.
Orthodontic Assistant and Treatment Coordinator
Darling Orthodonticss
09.2004 - 04.2006
- Chair-Side orthodontic assisting including all clinical and lab duties
- Treatment coordinator, transcribed Dr
- Darling's treatment notes and completed all new contracts.
Clinical Supervisor and Orthodontic Assistant
Shasta Orthodontics
10.1999 - 04.2004
- Clinical supervisor and patient flow coordinator
- Chair side orthodontic assistant, wire adjustment, bonding, banding, retainers etc
- New Patient Coordinator
- Explaining treatment procedures, payment plans, insurance and completing treatment contracts for all new patients.
Education
Registered Dental Assistant - Dental Assisting
Shasta County Community College
Reddding CA 12.1998
Skills
- Customer service (10 years)
- Management (10 years)
- Computer skills (10 years)
- Dental Assisting
- Call center management
- Escalation Handling
- Team coaching
- Recruitment and hiring
- Staff Training
- Call Monitoring
- HIPAA
- Quality controls
Certification
- Certified Dental Assistant, 09/01/00, Present
- Registered dental assistant with specialty in orthodontics and X-ray certifications in California, Florida and Pennsylvania
Timeline
Call Center Manager
Rome Bath Remodeling
01.2016 - Current
Dietary Manager
CLEARBROOK TREATMENT CENTER
05.2013 - 09.2015
Massage Therapist
THE WOODHOUSE DAY SPA
01.2008 - 12.2010
Orthodontic Technician
The Braces Place
09.2006 - 10.2010
Orthodontic Assistant and Treatment Coordinator
Darling Orthodonticss
09.2004 - 04.2006
Clinical Supervisor and Orthodontic Assistant
Shasta Orthodontics
10.1999 - 04.2004
Registered Dental Assistant - Dental Assisting
Shasta County Community College
- Certified Dental Assistant, 09/01/00, Present
- Registered dental assistant with specialty in orthodontics and X-ray certifications in California, Florida and Pennsylvania
Similar Profiles
Keri RogersKeri Rogers
Assistant Designer at Drury Design Kitchen, Bath And Home RemodelingAssistant Designer at Drury Design Kitchen, Bath And Home Remodeling
Veronica HernandezVeronica Hernandez
Secretary's Assistant at M&W Kitchen & Bath Remodeling Inc.Secretary's Assistant at M&W Kitchen & Bath Remodeling Inc.
Josie AntellJosie Antell
Full Charge Bookkeeper/HR Coordinator at Las Vegas Kitchen & Bath RemodelingFull Charge Bookkeeper/HR Coordinator at Las Vegas Kitchen & Bath Remodeling