Proven achiever in sales and customer relations, leveraging expertise in closing techniques and relationship building to exceed targets at Fletcher Chrysler Products. Skilled in vendor relationship management and after-sales support, consistently driving business growth and client satisfaction. Demonstrated ability to lead teams and streamline processes, contributing to a notable increase in efficiency and revenue.
Overview
19
19
years of professional experience
Work History
Sales and Leasing Consultant
Fletcher Chrysler Products
02.2019 - Current
Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
Maintained strong and well-managed online presence to successfully market community.
Managed lead tracking by making contact and following up on leads generated through marketing efforts.
Achieved consistent revenue growth with effective negotiation skills that secured profitable deals for both clients and the company.
Generated repeat business by fostering long-term relationships built on trustworthiness, reliability, and understanding of client requirements.
Dealer Trade Manager
Fletcher Chrysler Products
02.2019 - Current
Worked with Chrysler Jeep Dodge Ram dealerships throughout the country. trading necessary vehicles
Wrote up paperwork, cut check, and prepared Certificate of Origin
Body Shop Technician
Cooper's Auto Body And Repair
03.2018 - 12.2018
Delivered consistent quality results by following manufacturer guidelines for all vehicle repairs.
Maintained safe working conditions by adhering to company safety protocols and properly using equipment.
Diversified skill set through cross-training opportunities within the shop, increasing versatility as a technician.
Reduced downtime for clients by completing body repair tasks efficiently and within established timeframes.
Enhanced customer satisfaction by providing high-quality repairs and maintaining a clean workspace.
Maximized productivity by effectively prioritizing tasks based on customer needs and deadlines.
Improved overall appearance of repaired vehicles by expertly color-matching paint applications during refinishing processes.
Applied finishing techniques to enhance quality and appearance of repairs.
Reassembled and replaced parts to complete body repairs.
Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
Inspected new parts and areas of repair to verify correctness and quality.
Fabrication Worker
Indiana Performance Composite
11.2017 - 03.2018
Aided in the implementation of lean manufacturing principles, reducing lead times while maintaining product quality standards.
Maintained a safe work environment by adhering to safety protocols and participating in ongoing training sessions.
Enhanced production efficiency by streamlining fabrication processes and implementing time-saving techniques.
Kept detailed records of each project''s progress as well as any modifications made during production, ensuring accurate documentation for future reference.
Upheld company standards for craftsmanship through consistent adherence to established guidelines for materials usage, tolerances, finishes.
Operated various fabrication equipment proficiently, resulting in reduced downtime and increased productivity.
Collaborated with team members to complete projects accurately and quickly.
Operated welding machines and grinders to cut, shape and join metal workpieces.
Fabricated components and structures following customer requirements.
Adjusted machine settings and tooling to get accurate cuts and shapes for each job.
Performed quality checks to verify proper lengths, widths, and painted finish discrepancies.
Sales and Leasing Consultant
Tom O'Brien Chrysler Jeep Dodge Ram
02.2011 - 06.2017
Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
Maintained strong and well-managed online presence to successfully market community.
Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
Played a key role in driving overall sales team success by contributing ideas for process improvements, sharing market insights, and participating in strategic planning discussions.
Developed new business opportunities by networking within the community, participating in industry events, and cultivating referral sources.
Delivered engaging sales presentations tailored to individual client needs that effectively highlighted unique selling points of each vehicle offering.
Enhanced customer satisfaction through prompt and efficient handling of inquiries, resolving issues, and providing exceptional service.
Maintained comprehensive knowledge of available inventory, pricing, promotions, and market trends to provide accurate information to clients.
Expanded customer base through targeted prospecting efforts including cold calling, email campaigns, open houses, and social media outreach.
Contributed to the achievement of leasing goals by delivering high-quality presentations and conducting informative property tours for prospective buyers.
Streamlined internal processes for improved efficiency in tracking client interactions, follow-ups, deal status updates, and other key metrics using CRM systems.
Used consultative sales approach to understand and meet customer needs.
Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
Demonstrated products and specific features at customer locations and special events.
Legal Coordinator
Carmel Financial Corporation
04.2005 - 10.2010
Upheld professional growth by actively participating in industry seminars, workshops, and continuing education opportunities to stay abreast of current legal trends.
Expedited research efforts by proficiently utilizing legal databases and resource tools for comprehensive information gathering.
Enhanced litigation outcomes by efficiently organizing and managing crucial case materials.
Assisted in securing favorable settlements through effective communication between different parties involved in cases.
Facilitated seamless operations during court proceedings with adept coordination of exhibits, witness lists, and other essential paperwork.
Streamlined legal processes for improved efficiency by diligently maintaining, updating, and coordinating case files.
Promoted a collaborative work environment among team members by utilizing project management tools for efficient task assignment and tracking.
Enabled more informed decision-making among attorneys with thorough research on applicable laws and precedents related to ongoing cases.
Coordinated with the legal team to ensure timely completion of relevant tasks, enhancing overall productivity.
Optimized time management within the office by proactively identifying areas for procedural improvement or automation.
Supported successful trial preparation with meticulous document organization and management.
Safeguarded client confidentiality by diligently following data protection protocols when handling sensitive information.
Ensured compliance with regulatory requirements through diligent review of all filings submitted to courts or other governing bodies.
Held responsibility for training junior staff members on best practices for legal research, document management, and other essential tasks.
Education
High School Diploma -
Plainfield High School
Plainfield, IN
06.2000
Skills
Closing Techniques
Goal-Oriented
Sales Presentations
Lead Generation
Referral Generation
Business Development
Follow-up Techniques
Upselling strategies
Vendor Relationship Management
Contract Negotiation
Product and Service Sales
Retention Strategies
Account development
Lead prospecting
Sales closing
Pre-sales support
Staff Training
Product Rotation
Account Servicing
Customer Service
Product and service knowledge
Inventory Management
After-sales support
Timeline
Sales and Leasing Consultant
Fletcher Chrysler Products
02.2019 - Current
Dealer Trade Manager
Fletcher Chrysler Products
02.2019 - Current
Body Shop Technician
Cooper's Auto Body And Repair
03.2018 - 12.2018
Fabrication Worker
Indiana Performance Composite
11.2017 - 03.2018
Sales and Leasing Consultant
Tom O'Brien Chrysler Jeep Dodge Ram
02.2011 - 06.2017
Legal Coordinator
Carmel Financial Corporation
04.2005 - 10.2010
High School Diploma -
Plainfield High School
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