Megan McCarty Griffith
Evansville, IN,United States
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure the entry-level Veterans Benefits Case Manager position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
National Seating And Mobility
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
Social Work Intern
Heart To Heart Hospice
11.2023 - 05.2024
- Enhanced client self-sufficiency through goal setting, problem-solving, and skill-building activities.
- Maintained detailed case notes, documenting progress towards goals and critical incidents for accurate reporting.
- Developed strong rapport with clients by establishing trust and maintaining open lines of communication throughout the internship experience.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
Customer Service Representative
Altman Plants
01.2021 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Military Police Officer
Army
11.2015 - 11.2021
- Increased security at military installations by conducting regular patrols and monitoring surveillance equipment.
- Enhanced situational awareness during emergency situations through effective communication with fellow officers and command staff.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Managed traffic control operations, ensuring efficient flow of vehicles and reducing congestion on base.
Executive Assistant to the Vice President
Storer Services
07.2020 - 01.2021
- Enhanced executive productivity by managing schedules, organizing travel arrangements, and coordinating events.
- Streamlined communication for the Vice President by handling phone calls, emails, and in-person inquiries.
- Increased office efficiency by maintaining organized filing systems and updating database records.
- Supported decision-making processes with well-researched reports and presentations on business trends and industry developments.
Education
Bachelors of Social Work - Social Work
Indiana Wesleyan University
Marion, IN05.2024
Skills
- Referrals and networking
- Mental Health Support
- Client Advocacy
- Family Dynamics
- Analytical Thinking
- Multitasking Abilities
- Relationship Building
- Professionalism
- Problem-Solving
- Excellent Communication
- Patient support
- Team Collaboration
Affiliations
- Crossroads Christian Church
- Heart to Heart Hospice
Certification
CPR Certification
Timeline
Social Work Intern
Heart To Heart Hospice
11.2023 - 05.2024
Customer Service Representative
National Seating And Mobility
10.2023 - Current
Customer Service Representative
Altman Plants
01.2021 - 06.2023
Executive Assistant to the Vice President
Storer Services
07.2020 - 01.2021
Military Police Officer
Army
11.2015 - 11.2021
Bachelors of Social Work - Social Work
Indiana Wesleyan University
CPR Certification
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