Megan McCauley
Summary
Hardworking Site Lead knowledgeable about vitreoretinal inventory operations. Versed in project, team and inventory management. Streamlines workflow and optimizes processes for maximum productivity.
Overview
6
6
years of professional experience
Work History
Site Lead
Austin Retina Associates
07.2020 - Current
- Improved site efficiency by implementing streamlined processes and procedures
- Managed project timelines, ensuring successful completion on schedule
- Optimized resource allocation for maximum productivity
- Oversee daily site operations to ensure work is completed accurately and efficiently
- Monitored inventory levels, ordering supplies as needed to minimize downtime due to shortages
- Maintained effective communication between onsite teams and offsite management staff
- Collaborated with other Site Leads to share best practices and improve overall company performance
- Devised and implemented processes and procedures to streamline operations
- Cultivated positive relationships with vendors/ reps to deliver timely and cost-effective supply of services and materials
Optometric Technician
Jansen Optical
12.2018 - 07.2020
- Improved patient care by conducting comprehensive visual pre-testing procedures
- Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety
- Streamlined administrative processes by accurately maintaining patient records and insurance information
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions
- Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed
- Managed administrative duties with phone reception, appointment scheduling and payment processing
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day
- Instructed patients on contact lens insertion and removal and lens care guidelines
Contact Lens Technician
Oak Hill Eye Care
08.2017 - 08.2018
- Enhanced customer satisfaction through timely and accurate order processing for contact lenses
- Maintained a high level of product knowledge, staying current with the latest advancements in contact lens technology
- Supported optometrists in delivering thorough eye care by assisting with diagnostic tests and measurements for contact lens fitting
- Provided personalized consultations to educate patients on proper contact lens care and maintenance practices
- Troubleshot any issues related to contact lenses, resolving problems quickly to maintain client satisfaction levels
- Ensured accurate record-keeping of patient information, maintaining confidentiality at all times while adhering to HIPAA regulations
- Facilitated clear communication between patients, optometrists, and insurance providers, streamlining billing processes for seamless transactions
- Entered prescription data into computer and initiated new contact lens orders
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays
- Managed administrative duties with phone reception, appointment scheduling and payment processing
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses
- Instructed patients on contact lens insertion and removal and lens care guidelines
Education
High School Diploma -
Lehman High School
Kyle, TX06.2014
Skills
- Attention to Detail
- Customer Service
- Organizational Skills
- Adaptability
- Analytical Thinking
- Time Management
- Quality Assurance
- Process Improvement
- Resource Allocation
- Site Safety
- Inventory Purchasing
- Process Analysis
Timeline
Site Lead
Austin Retina Associates
07.2020 - Current
Optometric Technician
Jansen Optical
12.2018 - 07.2020
Contact Lens Technician
Oak Hill Eye Care
08.2017 - 08.2018
High School Diploma -
Lehman High School
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