Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan McCauley

Portsmouth,VA

Summary

Dynamic Hull Maintenance Technician with the US Navy, skilled in welding and corrosion control. Proven track record of enhancing operational efficiency through process improvements and effective teamwork. Recognized for exceptional problem-solving abilities and commitment to safety, contributing to mission readiness and vessel integrity. Dedicated to continuous professional development and mentoring junior technicians.

Overview

10
10
years of professional experience

Work History

Hull Maintenance Technician

US Navy
03.2017 - Current
  • Conducted preventive maintenance on hull systems, ensuring operational readiness and safety standards.
  • Inspected and repaired corrosion damage using advanced techniques and industry-standard tools.
  • Coordinated repair schedules with ship's crew to minimize downtime and enhance mission efficiency.
  • Trained junior technicians on best practices for hull maintenance and safety protocols.
  • Implemented process improvements that reduced repair turnaround time and increased overall productivity.
  • Managed inventory of maintenance supplies, optimizing resource allocation for ongoing projects.
  • Led troubleshooting efforts for complex hull system issues, restoring functionality in critical situations.
  • Developed detailed reports on maintenance activities, contributing to enhanced documentation practices within the department.
  • Increased operational efficiency by performing welding, brazing, and cutting tasks on various materials for ship repair.
  • Streamlined maintenance processes by creating detailed documentation for routine checks or repairs procedures.
  • Maintained safety standards by ensuring proper usage of personal protective equipment and adherence to relevant guidelines.
  • Reduced repair costs by maintaining an organized and well-stocked inventory of tools, equipment, and materials needed for hull maintenance tasks.
  • Enhanced crew safety, performing regular checks on firefighting equipment and participating in emergency drills.
  • Extended the lifespan of vessels through dedicated preservation efforts including cleaning surfaces, removing rust, applying primer coats, or installing insulation.
  • Served as a mentor to junior technicians, sharing knowledge regarding best practices in hull maintenance techniques.
  • Demonstrated commitment to ongoing professional development, attending relevant training courses or workshops to stay current on industry standards and best practices.
  • Enhanced ship integrity by conducting regular inspections and identifying areas requiring repair or maintenance.
  • Collaborated with other technicians to complete complex repairs efficiently while minimizing impact on operations.
  • Improved overall vessel condition through meticulous corrosion control measures and painting applications.
  • Supported mission readiness with fabrication or modification of essential components using metalworking tools such as grinders, saws, and lathes.
  • Reduced downtime during deployments by quickly diagnosing and repairing damage to ship''s structure and systems.
  • Strengthened communication within the team by acting as a liaison between hull maintenance technicians and other departments aboard the ship.
  • Ensured watertight integrity of ships with installation and maintenance of various sealing systems for hatches, doors, and fittings.
  • Minimized risk of water damage by monitoring bilge systems regularly and addressing any issues promptly.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tested systems, noting issues and completing preventive maintenance.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Researched and implemented new technologies and equipment.
  • Liaised with internal departments to optimize productivity and efficiency.
  • Spread out articles or materials and examined for holes, tears and other defects.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Led damage control teams in emergency response drills, enhancing readiness and efficiency.
  • Developed and implemented training programs for junior personnel on damage control procedures.
  • Conducted risk assessments to identify vulnerabilities and improve safety protocols aboard vessels.
  • Coordinated equipment maintenance schedules, ensuring operational readiness of damage control tools.
  • Supervised damage control exercises, fostering teamwork and effective communication among crew members.
  • Mentored junior Petty Officers in advanced damage control techniques, promoting skill development and confidence.
  • Developed critical-thinking skills among team members by emphasizing analytical problem-solving approaches during drills and exercises.
  • Safeguarded personnel during emergencies by providing guidance on evacuation routes and muster points.
  • Ensured crew preparedness with comprehensive damage control education programs and workshops.
  • Facilitated collaboration between departments, fostering a unified approach to maintaining ship integrity.
  • Improved emergency response time with thorough training and drills for team members.
  • Delivered accurate reports on damage assessments, enabling informed decision-making from commanding officers.
  • Promoted a culture of continuous improvement within the Damage Control division, driving process enhancements over time.
  • Contributed to overall mission success through diligent oversight of all aspects of shipboard damage control efforts.
  • Mitigated potential fire hazards by enforcing strict adherence to safety regulations on board the vessel.
  • Achieved faster incident resolution times with the development of improved standard operating procedures for damage control efforts.
  • Boosted overall ship survivability by identifying potential vulnerabilities and recommending solutions.
  • Demonstrated leadership in high-pressure situations, directing damage control teams to success in various tasks.
  • Reduced damage and loss by implementing effective damage control procedures and protocols.
  • Minimized risk of hazardous material incidents through proper storage and handling techniques.
  • Optimized resource allocation, managing the distribution of damage control materials and equipment.
  • Enhanced safety measures by conducting regular inspections and maintenance of firefighting equipment.
  • Maintained up-to-date knowledge on industry best practices, incorporating new techniques into daily operations as needed.
  • Upheld a high standard of professionalism within the Damage Control division, serving as a model for other crew members to emulate.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
  • Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
  • Trained in conflict resolution among subordinates, equals and superiors.
  • Upheld US Navy dress and appearance regulations for professional appearance.
  • Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
  • Responded to and assisted in medical emergencies.
  • Oversaw utilities manual records to perform stock control and accounting duties.
  • Oversaw daily operations, ensuring adherence to quality and safety standards.
  • Led team meetings to address workflow challenges and implement effective solutions.
  • Trained and mentored new staff on operational procedures and best practices.
  • Developed schedules to optimize resource allocation and improve productivity.
  • Implemented process improvements, enhancing efficiency in work center activities.
  • Collaborated with cross-functional teams to streamline communication and operations.
  • Monitored performance metrics, identifying areas for improvement within the team.
  • Coordinated maintenance of equipment, ensuring minimal downtime during production cycles.
  • Developed comprehensive training programs for new hires, resulting in faster integration into the team and increased efficiency.
  • Conducted root cause analyses on recurring issues within the work center, devising practical solutions that led to lasting improvements.
  • Enhanced workplace safety by conducting regular inspections, enforcing safety protocols, and addressing potential hazards promptly.
  • Improved team productivity by implementing efficient work schedules and mentoring staff on best practices.
  • Facilitated cross-functional collaboration to tackle complex projects, resulting in improved outcomes with reduced lead times.
  • Verified cleanliness of hangar and assigned spaces and initiated material requests for required tasks.
  • Reduced production downtime by effectively coordinating maintenance and repairs of equipment.
  • Maintained open lines of communication with senior management, providing regular updates on work center performance and addressing any concerns in a timely manner.
  • Analyzed key performance indicators to identify areas for improvement and implemented targeted strategies to address them.
  • Achieved higher levels of customer satisfaction through timely order fulfillment and quality assurance checks.
  • Optimized inventory management through accurate forecasting, minimizing waste while maintaining adequate stock levels for smooth operations.
  • Established clear expectations for staff members, ensuring accountability for meeting performance standards and contributing to team success.
  • Reviewed and updated standard operating procedures as needed, maintaining compliance with industry standards and ensuring the highest levels of quality control.
  • Fostered a positive work environment by addressing employee concerns, providing constructive feedback, and recognizing outstanding performance.
  • Increased overall operational efficiency through effective delegation of tasks and monitoring of progress towards goals.
  • Championed continuous improvement initiatives to optimize work center performance and maximize productivity levels.
  • Managed budgets and resources to ensure cost-effective operations without compromising service delivery or product quality.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Kept high average of performance evaluations.
  • Interceded between employees during arguments and diffused tense situations.
  • Conducted thorough inspections of products to ensure compliance with quality standards.
  • Collaborated with production teams to identify and resolve quality issues promptly.
  • Developed and implemented inspection protocols that enhanced product reliability.
  • Trained new inspectors on quality assurance processes and best practices.
  • Analyzed inspection data to drive continuous improvement initiatives across teams.
  • Used calipers and micrometer measuring instruments.
  • Maintained accurate records of inspection findings, facilitating data-driven decision-making for process improvements.
  • Kept detailed records of quality and imperfect products.
  • Identified where product issues were coming from and rectified issues.
  • Utilized diagnostic tools to identify malfunctioning components swiftly, reducing repair time.
  • Led troubleshooting sessions for complex equipment failures, fostering knowledge sharing among staff.
  • Accomplished multiple tasks within established timeframes.
  • Trained junior personnel on equipment usage and maintenance procedures.
  • Supervised operations to ensure compliance with safety protocols and training standards.
  • Coordinated logistics for supply chain management, optimizing inventory control.
  • Conducted inspections and quality assurance checks on equipment and materials.
  • Led team meetings to align objectives and improve communication across departments.
  • Managed conflict resolution among team members, fostering a collaborative work environment.
  • Analyzed operational data to identify trends and drive strategic decision-making initiatives.
  • Managed complex projects under strict deadlines, ensuring timely completion without compromising quality or accuracy.
  • Increased overall unit morale with proactive recognition of exceptional performance among team members.
  • Performed system diagnostics on critical equipment to preemptively identify potential issues before they impacted operations negatively.
  • Contributed to strategic planning efforts and assisted in the development of long-term goals for continued operational success.
  • Assisted in planning and executing mission objectives, contributing to overall mission success.
  • Consistently met operational goals through effective personnel management and efficient resource utilization.
  • Enhanced team performance by providing thorough training and skill development to junior personnel.
  • Served as a trusted mentor to junior personnel, offering guidance on career development opportunities and fostering professional growth within the unit.
  • Provided exemplary leadership during high-stress situations, resulting in successful completion of critical missions.
  • Implemented targeted training programs tailored to individual learning needs, maximizing skillset improvement across the team.
  • Maintained accurate inventory records and timely requisition of supplies, ensuring proper resource allocation for operations.
  • Conducted regular maintenance on equipment, extending its lifespan and guaranteeing optimal performance during operations.
  • Mentored and supervised 30 personnel within unit, providing positive guidance for professional and personal development.
  • Directed safe and secure operations of over $850,000 worth of government property, resulting in no loss of equipment or negative incidents.
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Led team in developing strategic plans to meet operational objectives.
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
  • Monitored and assessed mission progress and provided updates to command.
  • Developed training programs to enhance technical skills and operational efficiency.
  • Facilitated hands-on training sessions for personnel on equipment and safety protocols.
  • Mentored junior staff, fostering a culture of continuous learning and professional growth.
  • Evaluated training effectiveness through assessments and feedback mechanisms.
  • Streamlined onboarding processes, ensuring new team members acclimated quickly to roles.
  • Collaborated with subject matter experts to develop specialized technical courses tailored to specific job requirements.
  • Maintained accurate records of all completed training sessions, ensuring timely updates to trainee profiles and tracking progress towards qualifications.
  • Ensured compliance with Navy policies and regulations through meticulous record-keeping and reporting practices.
  • Expedited skill acquisition for incoming personnel through hands-on simulations, real-world scenario practice, and immersive learning experiences.
  • Supported professional development opportunities for fellow instructors by sharing knowledge, resources, and best practices.
  • Increased retention rates among trainees with targeted support interventions for those struggling academically or personally.
  • Streamlined the onboarding process for new personnel with comprehensive orientation sessions.
  • Sustained high levels of motivation among trainees with engaging instructional strategies that catered to diverse learning styles.
  • Fostered a positive learning environment by addressing individual trainee needs and promoting teamwork.
  • Evaluated the effectiveness of current training techniques using quantitative data analysis, making necessary adjustments to improve outcomes.
  • Optimized training resources by efficiently managing budgets, materials, and equipment.
  • Identified training needs and planned classes accordingly.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Developed and implemented effective lesson plans to cover necessary material.
  • Acted as training subject matter expert and provided extensive technical support to different departments.
  • Established personnel qualifications and coordinated onboarding activities.
  • Conducted assessments to evaluate skills, interests, and values of individuals.
  • Provided one-on-one counseling sessions to address individual career challenges.
  • Developed resources and materials for career exploration and professional development.
  • Maintained up-to-date knowledge of military policies affecting career progression and promotion opportunities.
  • Improved sailor retention by providing comprehensive career guidance and counseling services.
  • Operated laser engraving machinery to produce high-quality designs on various materials.
  • Maintained equipment by performing routine inspections and troubleshooting minor issues.
  • Implemented process improvements that reduced downtime and increased production speed.
  • Assisted in inventory management for engraving supplies, optimizing stock levels and usage.
  • Communicated with clients regarding project updates and adjustments, ensuring satisfaction with final products.
  • Troubleshot technical issues related to hardware or software malfunctions during the engraving process.
  • Coordinated with vendors for supply procurement, ensuring adequate inventory levels for ongoing projects.
  • Enhanced product quality by consistently calibrating and maintaining laser engraving equipment.
  • Conducted regular maintenance checks on laser equipment, ensuring optimal performance and minimizing downtime.
  • Boosted customer satisfaction by providing exceptional attention to detail in engraving tasks and delivering high-quality results.
  • Delivered accurate engravings on diverse materials, such as wood, glass, metal, and acrylic.
  • Developed innovative designs using graphic design software to meet client specifications and expectations.
  • Solved complex engraving challenges through creative problem-solving techniques and utilizing advanced machinery capabilities.
  • Provided training and support for new team members in mastering laser engraving techniques and software tools.
  • Handled multiple simultaneous projects while prioritizing tasks effectively to maximize productivity.
  • Assisted clients with design recommendations to enhance the final outcome of their engraved products.
  • Reduced waste by accurately measuring materials prior to cutting or engraving processes.
  • Measured and computed dimensions of lettering, designs or patterns to be engraved.
  • Used machines to engrave customer items with desired wording and images.
  • Executed precise welding techniques using Stick and TIG processes to meet project specifications.
  • Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
  • Inspected welds and checked critical measurements to meet specifications.
  • Trained junior welders on safe practices and proper equipment usage to enhance team capabilities.
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
  • Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
  • Delivered high-quality customer service as a reliable and skilled welder, contributing to positive company reputation and repeat business.
  • Optimized material usage by accurately measuring and cutting required components prior to welding.
  • Set up and operated shielded metal arc and gas metal arc welding equipment.
  • Chipped off excess weld, slag, and spatter using hand tools.
  • Mentored junior welders, sharing knowledge to enhance their skill sets and career development.
  • Enhanced aesthetic appeal of final products with skilled finishing techniques for smooth and clean welds.
  • Led team training sessions, boosting overall skill levels with advanced welding techniques.
  • Reduced material waste with careful planning and accurate cutting of metal components.
  • Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
  • Welded metal components in vertical, overhead and flat positions.
  • Maintained safety by wearing protective equipment, staying alert and following procedures.
  • Diagnosed issues in plumbing systems and implemented effective solutions.
  • Trained junior plumbers on best practices and safety procedures.
  • Conducted routine maintenance checks to prevent plumbing emergencies.
  • Managed inventory of plumbing supplies, ensuring availability for ongoing projects.
  • Repaired plumbing systems, components, and equipment.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
  • Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
  • Selected type and size of piping required for each project.

Barista

Starbucks
08.2016 - 03.2017
  • Crafted high-quality beverages to enhance customer satisfaction and loyalty.
  • Trained new baristas on equipment operation and beverage preparation techniques.
  • Managed inventory levels to ensure adequate stock of supplies and ingredients.
  • Implemented efficient workflow processes to reduce wait times during peak hours.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of workstations to meet health standards.
  • Developed menu knowledge to recommend items based on customer preferences and dietary needs.
  • Assisted in promotional events to increase store visibility and attract new customers.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.

Host

Texas Roadhouse
01.2016 - 02.2017
  • Greeted and seated guests, ensuring optimal dining experiences.
  • Managed reservation system to streamline guest flow and reduce wait times.
  • Collaborated with kitchen staff to coordinate timely meal service during peak hours.
  • Trained new hosts on customer service protocols and restaurant policies.
  • Handled guest inquiries and complaints, enhancing overall satisfaction and retention.
  • Monitored dining area for cleanliness and atmosphere, addressing issues proactively.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Provided patrons with estimated waiting times during peak service hours.
  • Delivered pick-up and curbside orders to guests.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Receptionist

Vector
10.2015 - 01.2017
  • Managed front desk operations, enhancing visitor experience and ensuring smooth workflow.
  • Coordinated scheduling for appointments and meetings, optimizing time management for executives.
  • Maintained accurate records of incoming calls and messages, improving communication efficiency.
  • Trained new staff on reception protocols, fostering a collaborative team environment.
  • Coordinated interview schedules for multiple candidates, ensuring efficient use of resources and time.

Vendor

Passanante's
03.2015 - 10.2015
  • Implemented promotional campaigns that increased product visibility and drove sales growth in target markets.
  • Set up displays and signage to attract customers and boost sales.
  • Built relationships with customers and community to promote long term business growth.
  • Answered questions and assisted customers with item selection and location.
  • Coordinated event logistics, ensuring seamless execution of activities and adherence to schedules.
  • Supported setup and breakdown of venues, optimizing space utilization for diverse events.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Helped create memorable experiences by actively engaging with guests during interactive program elements.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.

Education

No Degree - Health Administration

Western Governors University

Skills

  • Power tool operation
  • Hand tool proficiency
  • Electrical safety
  • Metal fabrication
  • Lockout and tagout procedures
  • Valve maintenance
  • Precision measuring
  • Welding expertise
  • Structural repair
  • Sheet metal work
  • Maintenance scheduling
  • Recordkeeping
  • Preventative maintenance
  • Gas-free engineering
  • Damage control
  • Work order processing
  • Marine plumbing
  • Shipboard firefighting
  • Hull preservation
  • Corrosion control
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Computer skills
  • Work order completion
  • Organizational skills
  • Team collaboration
  • Diagnostics and troubleshooting
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Task prioritization
  • Self motivation
  • Analytical thinking
  • Goal setting
  • Risk assessment
  • Professionalism
  • Physical stamina
  • Inventory management
  • Adaptability
  • Written communication
  • Project management
  • Technical communication
  • Emergency response
  • Professional demeanor
  • Problem-solving aptitude

Timeline

Hull Maintenance Technician

US Navy
03.2017 - Current

Barista

Starbucks
08.2016 - 03.2017

Host

Texas Roadhouse
01.2016 - 02.2017

Receptionist

Vector
10.2015 - 01.2017

Vendor

Passanante's
03.2015 - 10.2015

No Degree - Health Administration

Western Governors University

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