Megan McClanahan
Howell,MI
Summary
Customer-oriented General Manager with 8 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Culvers
Howell, MI
12.2021 - 11.2023
- Provided ongoing training to address staff needs.
- Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
- Created detailed reports on employee performance metrics for senior leadership review.
- Maintained up-to-date knowledge of industry trends in order to apply best practices.
- Reviewed completed work to verify consistency, quality and conformance.
- Coached and mentored individuals on professional development goals.
- Maintained positive working relationship with fellow staff and management.
- Coordinated employee schedules according to shift changes and availability.
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Developed and implemented strategies to improve team performance and productivity.
- Established and enforced clear goals to keep employees working collaboratively.
- Set specific goals for projects to measure progress and evaluate end results.
- Monitored operations and reviewed records and metrics to understand company performance.
- Scheduled shifts according to workload requirements.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Resolved conflicts between employees in a timely manner.
- Fostered a positive work environment by recognizing individual achievements.
1st Assistant Manager
Culvers Franchising System
Howell, MI
01.2019 - 01.2021
- Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
- Hired team members and trained in collaborative team environment.
- Hired, trained and developed staff, evaluating performance and progress to fulfill nightly operations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Conducted daily shift meetings to review tasks and goals for the evening.
- Communicated regularly with managers from other shifts regarding current events or changes in policy.
2nd Assistant Manager
Culvers Franchising System
Howell, MI
03.2018 - 12.2018
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assigned work and monitored performance of project personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored cash register transactions to ensure accuracy of funds received.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Assembled progressive plans, communicated instructions to crew members and monitored performance.
Shift Leader
Culvers Franchising System
Howell, MI
12.2017 - 02.2018
- Monitored daily operations of multiple teams ensuring they are running smoothly according to plan.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Monitored operations and reviewed records and metrics to understand company performance.
- Educated customers about offerings, promotions and pricing to boost sales.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Resolved customer complaints promptly and professionally.
- Upheld company standards and compliance requirements for operations.
- Identified needs of customers promptly and efficiently.
- Evaluated employee performance, delivering individualized feedback and praise.
- Checked orders for quality and completeness.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted in training new employees on shift operations.
Team Member
Culvers Franchising System
Howell, MI
10.2016 - 01.2017
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Greeted customers to take food orders and provide information about menus.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Education
High School Diploma -
Howell High School
Howell, MI06-2016
Skills
- Schedule Management
- Financial Administration
- Quality Management
- Staff Supervision
- Workflow Planning
- Operations Oversight
- Inventory Control
- Interpersonal Skills
- Recruitment
- Staff Development
- Sales Team Development
- Performance Evaluations
- Staff Management
- Team Leadership
- Leadership and Team Building
- Staff Training
- Expense Control
- Strategy
- Motivation
- Leadership
- Communication Skills
- Administrative Skills
Certification
- SERVSAFE CERTIFIED
- SERVSAFE ALLERGEN
Timeline
General Manager
Culvers
12.2021 - 11.2023
1st Assistant Manager
Culvers Franchising System
01.2019 - 01.2021
2nd Assistant Manager
Culvers Franchising System
03.2018 - 12.2018
Shift Leader
Culvers Franchising System
12.2017 - 02.2018
Team Member
Culvers Franchising System
10.2016 - 01.2017
High School Diploma -
Howell High School
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