Oracle Programs
Megan McCollum
Sparks,NV
Summary
Dependable, detail-oriented, team player with strong organizational skills. Ability to handle multiple projects/tasks simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team/company goals.
Overview
19
19
years of professional experience
Work History
Operations Manager
Swell Energy LLC
11.2022 - 02.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided weekly detailed project status updates to 11-15 different stakeholders on 100 projects plus and executive management as well.
- Coordinated material procurement and required services for projects within budget requirements.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
Assistant General Manager
Haleakala Solar
07.2019 - 10.2022
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Handled cash accurately and prepared deposits.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reviewed contract plans and project specifics for thorough understanding.
- Conducted quality reviews and monitored contract performance.
- Maintained documentation for all purchases.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Oversaw employee attendance record, handled weekly payroll for both Maui and Oahu, and ordered new materials for sites.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress, and technical problems.
Staff Services Officer
Texas Parks And Wildlife - State Park Division
11.2014 - 08.2018
- Created and managed project plans, timelines and budgets.
- Managed staffing, contracts, and procurement, and prepared documents to secure event services and budgets.
- Managed staff of eighteen State Parks for oversight of procurement and supply management.
- Managed supplies and consumables for department through procurement and purchasing groups.
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
- Provided accurate and up-to-date records of leading procurement procedures.
- Developed and implemented procurement policies and procedures to enhance compliance with company standards.
- Assisted employees, vendors or customers by answering questions related to sourcing and procurement processes, procedures and services.
- Monitored and managed procurement budget to control costs.
- Led procurement team by training staff and overseeing purchasing decisions.
Patient Service Representative
SUTTER MEDICAL FOUNDATION
06.2012 - 09.2013
- Handled customer service inquiries in person, via telephone and through email.
- Organized patient records and database to facilitate information storage and retrieval.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Verified eligibility and compliance with authorization requirements for service providers.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Office Supervisor
Extreme Recovery, LP
08.2008 - 05.2012
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Updated reports, managed accounts, and generated reports for company database.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Worked closely with repossession agents to coordinate activities.
- Identified best-known address to locate client's collateral or customer.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Worked well in a team setting, providing support and guidance.
- Made daily collection calls to customers.
- Uploaded evidence into case management system each day.
Apparel Supervisor
Babies "R" Us
02.2007 - 08.2008
- Led by example by role modeling department standards.
- Provided exemplary customer service to guests.
- Maintained frequent visual presence on sales floor.
- Supported team with customer service issues, voids and returns.
- Operated cash register and scanner to itemize and total customers' purchases, collect payment from customers and make change and bag merchandise.
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Customer Service Associate
Kohl's
08.2005 - 02.2007
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and backed up other customer service managers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
No Degree - Business
Sierra College
Rocklin, CAHigh School Diploma -
Center High School
Antelope, CA06.2005
Skills
- Customer Service
- Workflow Optimization
- Process Improvement
- Contract Management
- Onboarding and Orientation
- Customer Relationship Management (CRM)
- Operations Management
- MS Office
- Purchasing and procurement
- Client Relations
- Budget Control
- Clear and Concise Communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking and procurement tracking spreadsheets.
- Almost every job, I have been promoted within a few months of starting with the company to a higher position or on a special team to help with certain tasks.
- Supervised teams from as little as five staff member's to forty.
- Quick learner with anything new given to me.
Software
Salesforce
Timeline
Operations Manager
Swell Energy LLC
11.2022 - 02.2024
Assistant General Manager
Haleakala Solar
07.2019 - 10.2022
Staff Services Officer
Texas Parks And Wildlife - State Park Division
11.2014 - 08.2018
Patient Service Representative
SUTTER MEDICAL FOUNDATION
06.2012 - 09.2013
Office Supervisor
Extreme Recovery, LP
08.2008 - 05.2012
Apparel Supervisor
Babies "R" Us
02.2007 - 08.2008
Customer Service Associate
Kohl's
08.2005 - 02.2007
No Degree - Business
Sierra College
High School Diploma -
Center High School
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