Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Megan McCullough

Tampa,FL

Summary

Throughout my career, I have consistently displayed a dedication to overcoming challenges with an open-minded approach and a positive attitude. As a dependable professional, I am actively seeking opportunities to further expand my skillset and make meaningful contributions to a company's success. I take pride in being recognized as a hardworking, ethical, and detail-oriented individual, and I am committed to maintaining these qualities in all aspects of my work. With a passion for delivering results and fostering team excellence, I aim to foster a culture of achievement and mutual success within any organization I am a part of.

Overview

8
8
years of professional experience

Work History

Cocktail Server

Seminole Hard Rock Casino
Tampa, FL
08.2023 - Current
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Provided an exceptional experience for each individual.
  • Worked in the high-limit areas providing personal services for each individual.

Intervention Specialist

Crisis Center of Tampa Bay
Tampa, Florida
05.2023 - Current
  • Provide crisis intervention counseling and conduct suicide lethality assessments, when appropriate
  • Provide comprehensive information and resource referrals; and offer follow to care coordination services for persons needing short-term advocacy and support
  • Provide victim advocacy as required to support program needs
  • Initiate safety checks for victims of sexual assault and/or domestic violence when appropriate
  • Complete a minimum of 48 hours of crisis intervention training within the first year of employment
  • Complete requirements for certification as Victim's Service Provider within 18 months of employment
  • Complete Advocacy Core Training as required by the FCASV within 30 days of hire
  • Communicate on a regular basis with service area staff and volunteers
  • Have knowledge and comply with the policies and procedures of the Agency
  • Perform other duties as assigned by supervisor or manager.

Promotional Model

Freelance
01.2018 - Current
  • Boosted company sales of products and services with expert print modeling for catalogs and magazines
  • Completed more than 8 video shoots to promote products
  • Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
  • Management skills such as: money management, human resources management, entrepreneurship
  • Communication skills such as: how to communicate with, manage and retain clients public relations skills such as: advertising, building and promoting a brand/image, maintaining a website, targeting and tailoring marketing to a particular audience Adaptability, creative problem-solving, long-term planning, strategizing to work around criminalization, assertiveness, boundaries, self-confidence, intuition/reading body language/assessing people, and self-care.

Nanny Business Manager Freelancer

Nanny
Tampa, Melbourne, FL
06.2016 - Current
  • Managing and negotiating sales
  • Managing time effectively for the largest amount of productivity
  • Multitasking while supervising children, creating learning experiences, staying organized, and cleaning
  • Following directions and completing tasks given to me from the children's guardians
  • Managing multiple families at a time
  • Reaching the needs of multiple people at a time
  • Business advertising.

VIP Bottle Server

Park & Rec
Tampa, FL
01.2023 - 04.2023
  • Maintained friendly demeanor in chaotic atmosphere to fulfill customer requests
  • Processed orders and billing with clear communication of pricing and specials
  • Memorized beverage inventory to inform customers of availability
  • Upheld hygienic and health standards to allow for safe patron experiences
  • Delivered accurate orders by listening attentively through noise and distractions
  • Recommended orders with assessment of individual preferences
  • Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders
  • Listened to customer concerns and complaints and quickly rectified issues.

Server Shift Leader

First Watch
Melbourne, FL
11.2017 - 08.2018
  • Ensuring every person has an exceptional experience
  • Multi-tasking while keeping customers happy, taking orders, running food to different table, and cleaning then resetting table for the next customers
  • Always Maintaining a calm and happy demeanor
  • Operating cash registers, managing transactions, and balancing draws
  • Superior product knowledge and ability to upsell products
  • Helped open a new location in Daytona
  • Trained new servers in company policies, guest service standards, and best practices
  • Billing and Payment Handling
  • Upselling and Cross Selling
  • Customer Service Excellence
  • Complex Problem-Solving
  • Effective Team Leader
  • Schedule Management
  • Superior Communication Skills
  • Managing Multiple Tasks
  • CPR and AED.

Education

BA - Psychology -

University Of South Florida
05.2024

Associate's Degree -

Eastern Florida State College
05.2017

High School Diploma -

Eau Gallie High School
05.2016

Skills

  • Menu Memorization
  • Menu Presentation
  • High-Volume Dining
  • ID Verification
  • Service Prioritization
  • Patron Satisfaction
  • Accurate Cash Handling
  • Food Running
  • Payment Processing
  • Beverage Knowledge
  • Price Memorization
  • Complaint Resolution
  • Safe Food Handling
  • Dining Customer Service

Accomplishments

  • The National Society of Leadership and Success
  • International Honor Society in Psychology

Timeline

Cocktail Server

Seminole Hard Rock Casino
08.2023 - Current

Intervention Specialist

Crisis Center of Tampa Bay
05.2023 - Current

VIP Bottle Server

Park & Rec
01.2023 - 04.2023

Promotional Model

Freelance
01.2018 - Current

Server Shift Leader

First Watch
11.2017 - 08.2018

Nanny Business Manager Freelancer

Nanny
06.2016 - Current

BA - Psychology -

University Of South Florida

Associate's Degree -

Eastern Florida State College

High School Diploma -

Eau Gallie High School

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Megan McCullough