Megan McCullough
Riverton
Summary
Industry-experienced Client Success Executive with over 10 years of experience spearheading client success and retention initiatives . Demonstrated history of increasing customer onboarding success rate by 15%, customer satisfaction scores to an all-time high of 93%, and decreasing customer churn rates by 20%. Responsible for a 25% Year-Over-Year Growth within existing accounts.
Overview
23
23
years of professional experience
Work History
Revenue General Manager
Straker Group
12.2020 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of onsite and remote professionals, fostering a positive work environment and high employee satisfaction.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Vice President of Business Development
Member Solutions Inc.
03.2019 - 03.2020
- Expanded market share by identifying and securing new business opportunities.
- Developed strategic partnerships for increased revenue generation and market growth.
- Strengthened company brand through targeted marketing campaigns and public relations initiatives.
- Optimized sales processes to improve efficiency and close rates on deals.
- Managed cross-functional teams, ensuring alignment with organizational goals and objectives.
- Collaborated closely with product development teams to ensure offerings met evolving customer needs and demands.
Business Development Director
PM College/PM Solutions
03.2015 - 10.2016
- Increased client base by implementing strategic business development initiatives and fostering long-lasting partnerships.
- Enhanced company revenue by identifying new market opportunities and executing targeted sales campaigns.
- Secured high-profile contracts through effective relationship management and persuasive negotiation skills.
- Streamlined internal processes for improved efficiency, resulting in increased productivity across the team.
Sales Executive
Judge Learning Solutions
02.2014 - 03.2015
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Expanded market share with strategic territory planning and targeted prospecting.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
Vice President of Business Development
Training Camp
08.2001 - 01.2013
- Optimized sales processes to improve efficiency and close rates on deals.
- Mentored and coached a high-performing team, fostering professional growth and promoting collaboration.
- Managed cross-functional teams, ensuring alignment with organizational goals and objectives.
- Negotiated contracts with key clients, securing long-term commitments and favorable terms for the company.
- Delivered engaging presentations at industry events, showcasing company offerings and building brand awareness.
- Enhanced customer retention by providing exceptional service and support throughout the client lifecycle.
- Achieved ambitious sales targets year over year by implementing innovative tactics that outperformed competitors in the market space.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Education
Bachelor of Science - Business And Marketing
Millersville University of Pennsylvania
Millersville, PASkills
- Workflow Planning
- Project Management
- Staff Supervision
- Customer Relationship Management
- Account Management
- Contract Negotiations
- Customer Retention
- P&L Management
- Business Development
- Performance Improvement
- Interpersonal Skills
- Budget Development
- Leadership and team building
Timeline
Revenue General Manager
Straker Group
12.2020 - Current
Vice President of Business Development
Member Solutions Inc.
03.2019 - 03.2020
Business Development Director
PM College/PM Solutions
03.2015 - 10.2016
Sales Executive
Judge Learning Solutions
02.2014 - 03.2015
Vice President of Business Development
Training Camp
08.2001 - 01.2013
Bachelor of Science - Business And Marketing
Millersville University of Pennsylvania
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