Megan McDonough
Golden Valley,MN
Summary
Proven in enhancing customer satisfaction, I leveraged problem-solving abilities and efficient data entry skills at Target Guest Services to streamline service processes. My knack for building positive relationships and analytical thinking significantly improved guest experiences, reflecting a strong blend of hard and soft skills crucial for any customer-centric role.
This has led me to become a passionate teacher—a dedicated lead toddler teacher who provides students with a safe and nurturing learning environment. I possess excellent communication among parents and interpersonal and problem-solving skills. I hope to work somewhere I can continue to utilize my skills and learn new strategies to implement.
Overview
9
9
years of professional experience
Work History
Guest Service Associate
Target Guest Services
09.2019 - 01.2020
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Fitness Associate
YWCA Kids Zone
09.2018 - 07.2019
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Monitored classroom to verify safe and secure environment.
- Established positive relationships with students and families.
Front Desk Agent
Adogo Pet Hotel
06.2016 - 08.2018
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Used internal software to process reservations, check-ins, and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed and maintained positive relationships with guests for satisfaction.
Food Court Team Member
Target
01.2016 - 05.2016
- Kept kitchen, counter, and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Crew Team Member
Creative Kids Stuff
06.2015 - 01.2016
- Worked well with teammates and accepted coaching from the management team.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create an optimum experience onboard.
- Stocked shelves to organize aisles in assigned departments.
- Operated cash register to ring up final bills and process various forms of payment.
Lead Toddler Teacher
The Gardner School of Edina
10.2023 - Current
- Created a nurturing classroom environment that supported the social-emotional growth of young learners.
- Promoted early literacy skills through engaging storytime sessions, interactive word games, and letter recognition activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
- Developed strong relationships with parents and management through regular communication, resulting in increased involvement in their children''s education.
- Developed strong rapport with each student by understanding their unique personalities, strengths, challenges, goals.
- Utilized positive reinforcement and encouragement techniques to motivate students, celebrating their achievements and progress.
Education
High School Diploma -
Benilde-St Margaret's
Saint Louis Park, MN06.2017
Associate of Arts - Graphic Design
Dunwoody College of Technology
Minneapolis, MN05.2025
Skills
- Written Communication
- Order Fulfillment
- Customer Service
- Order Processing
- Stock Management
- Problem-Solving Ability
- Store Maintenance
- Efficient Data Entry
- Analytical Thinking
Timeline
Lead Toddler Teacher
The Gardner School of Edina
10.2023 - Current
Guest Service Associate
Target Guest Services
09.2019 - 01.2020
Fitness Associate
YWCA Kids Zone
09.2018 - 07.2019
Front Desk Agent
Adogo Pet Hotel
06.2016 - 08.2018
Food Court Team Member
Target
01.2016 - 05.2016
Crew Team Member
Creative Kids Stuff
06.2015 - 01.2016
High School Diploma -
Benilde-St Margaret's
Associate of Arts - Graphic Design
Dunwoody College of Technology
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