Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Websites
Mac's Makery
References
Timeline
BusinessAnalyst
Megan MCENTEE

Megan MCENTEE

Florence,KY

Summary

Organized Events & Talent Manager experienced in coordinating and executing large- and small-scale events. Build rapport with venue management and personnel to foster seamless collaboration and execute exceptional event experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant General Manager

The Ludlow Garage
Cincinnati, OH
08.2023 - Current
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Ensured that customer service standards were met or exceeded at all times.
  • Analyzed financial data and prepared reports for senior management.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Maintained accurate records of employee attendance, payroll information, sales figures.
  • Ensuring hospitality of daily talent while still running the day to day operations

Senior Corporate Sales Representative

Dave & Buster's
Dallas, TX
10.2018 - 06.2020
  • Prospect new business while retaining the existing companies' business
  • Appropriately Schedule Private Events for 2 locations without overlapping time frames, conflicting schedules or over-tasking my employees
  • Keep Organized and Up to Date with all Sales while guiding on site teams through all steps of event prep, set up and execution for 2 locations
  • Guiding my assistant whether that be sharing knowledge, preparing to meet guests or working together to accomplish common goals
  • Developed and implemented sales strategies to increase corporate customer base.
  • Have Bimonthly Meetings with higher ups to access analytics of sales, dynamics, execution and team efficiency.

Corporate Sales - Special Events Manager

Dave & Buster's
Florence, KY
04.2017 - 10.2018
  • Developed and implemented comprehensive event plans, including budgets, venues, vendors, staff requirements, and timelines.
  • Managed all aspects of event logistics including setup and breakdown of the venue space.
  • Analyzed past events to identify areas of improvement in order to increase efficiency for future events.
  • Supervised staff members during set-up and execution of events to ensure compliance with established standards.

Special Events Assistant

Dave & Buster's
Florence, KY
10.2016 - 04.2017
  • Assisted in the development and implementation of event plans, including timelines and budgets.
  • Created promotional materials, such as flyers and brochures, to advertise upcoming events.
  • Provided support to guests during special events by answering questions or addressing concerns.
  • Tracked payments, balances and registrations for various events.
  • Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
  • Worked in tandem with department head to coordinate logistics of all calendar events.

Front Desk Associate

Dave & Buster's
Florence, KY
07.2016 - 10.2018
  • Promoting and driving salesmanship
  • Deliver quick and friendly service to ensure guest return
  • Supply excellent customer service while greeting guests, answering questions, educating guests on products and services, and resolving conflicts in a respectful and timely manner
  • Driving excellent Guest Pulse scores for my department
  • Responsible for taking orders, payments and phone calls all at the same time.

Education

Some College (No Degree) - General Education

Thomas More College
Edgewood, KY
05.2016

High School Diploma -

Lloyd Memorial High School
Erlanger, KY
05.2015

Skills

  • Friendly, Positive Attitude
  • Flexible and Adaptable
  • Workflow Coordination
  • Employee Scheduling
  • Operations Management
  • Team Leadership and Supervision
  • Records Management
  • Special Events & Menu Planning
  • Managing Events Start to Finish
  • Social Media Promotion

Certification

ServSafe Certified

Additional Information

Highest Q4 Sales to 2019 FY Non Comp Stores

Websites

Mac's Makery

I have started a small company on the side I like to call Mac's Makery. My goal is to take all those ideas and visions of my clients; whether it be a custom saying on a shirt or a life size cutout of their favorite character they can't find in stores, and bring them to life.

References

References available upon request.

Timeline

Assistant General Manager

The Ludlow Garage
08.2023 - Current

Senior Corporate Sales Representative

Dave & Buster's
10.2018 - 06.2020

Corporate Sales - Special Events Manager

Dave & Buster's
04.2017 - 10.2018

Special Events Assistant

Dave & Buster's
10.2016 - 04.2017

Front Desk Associate

Dave & Buster's
07.2016 - 10.2018

Some College (No Degree) - General Education

Thomas More College

High School Diploma -

Lloyd Memorial High School

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Megan MCENTEE