Megan Mcfadden
King,NC
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship.
Friendly Bartender with exceptional time management and active listening skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
8
8
years of professional experience
Work History
Server/bartender
Texas Roadhouse Restaurant
05.2021 - 04.2022
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained and ordered and accounted for weekly inventory
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Togo Server/server
Longhorn Steakhouse
01.2019 - 05.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Host/Togo Server
Texas Roadhouse Restaurant
03.2016 - 01.2019
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server/Bartender Trainer
Bermuda Run Country Club
04.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Accounted for inventory and restocking from restaurant to restaurant
Education
High School Diploma -
Woodside High School
Yorktown, Va 06.2018
Skills
- Stocking and replenishing
- Guest seating arrangements
- Beverage service
- Dining area maintenance
- To-go order preparation
- Cash handling
- Food preparation and safety
- Responsible Alcohol Service
- Ordering Bar Supplies
- Menu Memorization
- Liquor, Beer and Wine Knowledge
- Food Running
- Highly reliable
- Engaging personality
- Clear and effective communication
Timeline
Server/Bartender Trainer
Bermuda Run Country Club
04.2022 - Current
Server/bartender
Texas Roadhouse Restaurant
05.2021 - 04.2022
Togo Server/server
Longhorn Steakhouse
01.2019 - 05.2021
Host/Togo Server
Texas Roadhouse Restaurant
03.2016 - 01.2019
High School Diploma -
Woodside High School