Megan McFall
Williamsburg,VA
Summary
A reliable team player with a passion for retail management, eager to leverage academic background and practical skills in a dynamic environment. Possesses a solid foundation in business skills and mindsets, combined with hands-on experience in customer service and team leadership. Excellent communication and interpersonal skills enable seamless collaboration with colleagues and engaging customers effectively. Adept at taking consumer-centric approaches, to analyze data and identify trends to optimize operational efficiency and enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
Front of House Staff Member
Chick-fil-A
05.2023 - Current
- Took and accurately processed customer orders, providing product knowledge and recommendations as needed.
- Operated cash registers and handled transactions efficiently, maintaining accuracy in cash handling.
- Played integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Worked in fast-paced environment, adapting to changing priorities and contributing to positive team dynamic.
Babysitter
Susan Vitale
08.2019 - 06.2022
- Provided attentive and nurturing care for children, ensuring their safety and well-being at all times.
- Planned and engaged in age-appropriate activities, fostering children's physical, social, and intellectual development.
- Established positive and trusting relationship with both children and parents through open communication and warm, friendly demeanor.
- Assisted with homework and educational activities, offering support and guidance as needed.
Hostess
Village Inn
07.2021 - 10.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Volunteer
Chesapeake Humane Society
03.2019 - 05.2020
- Assisted in daily care and feeding of animals, ensuring their well-being and comfort.
- Supported adoption process by interacting with potential adopters and providing information about animals.
- Contributed to maintaining clean and organized environment by performing cleaning duties and assisting with facility maintenance.
Education
Bachelor of Arts - Studio Arts
College of William And Mary
Williamsburg, VA01.2025
Associate of Science - General Education
Tidewater Community College
Chesapeake, VA06.2022
Skills
- Team-oriented
- Effective multi-tasker
- Goal-oriented
- Detail-oriented
- Excellent customer service skills
- Marketing
- Organization and project management
- Leadership and interpersonal skills
- Consumer-centric mindset
- Strong verbal and written communication skills
Timeline
Front of House Staff Member
Chick-fil-A
05.2023 - Current
Hostess
Village Inn
07.2021 - 10.2021
Babysitter
Susan Vitale
08.2019 - 06.2022
Volunteer
Chesapeake Humane Society
03.2019 - 05.2020
Bachelor of Arts - Studio Arts
College of William And Mary
Associate of Science - General Education
Tidewater Community College
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