Megan McFarland
Customer Service
Gardendale,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options
Overview
10
10
years of professional experience
Work History
Pilot Car Driver
SML Pilot & Transport LLC
Odessa, Texas
08.2021 - 08.2023
- Adhere to all company policies and procedures, including safety guidelines and regulations, to ensure a safe working environment for yourself and others
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Prioritized and organized tasks to effectively accomplish service goals
- Understood and followed oral and written directions
- Demonstrated professional conduct with clients to deliver outstanding customer service
- Provided exceptional reasoning skills while multitasking in a fast-paced environment
- Ensuring the safe and effcient transportation of oversized loads by providing lead and follow services to the truck drivers.
Household Manager
Self-employeed
Millsap, Texas
06.2018 - 08.2021
- Provide childcare and parenting support, including overseeing the care and development of children, coordinating activities and playdates
- Manage household finances and ensure the budget is adhered to, including tracking expenses, paying bills, and reconciling accounts
- Prioritized and organized tasks to efficiently accomplish goals
- Time Management
- Attention to detail
Driver Manager
Raider Express
Fort Worth, Texas
12.2017 - 06.2018
- Coordinated with other departments to ensure smooth operations and timely delivery of goods
- Conduct regular performance evaluations for drivers to assess their performance, identify strengths and areas for improvement, and provide feedback and coaching to help them succeed
- Work closely with drivers to understand their needs, concerns, and challenges, and develop solutions to address them effectively
- Effective listening, verbal, and written communication to ensure customer and driver satisfaction on a daily basis
- Effectively managed a high volume of inbound and outbound calls from customers and drivers
- Multitasking between multiple programs.
Operations Manager/Dispatcher
TexSand Transportation
Granbury, Texas
04.2017 - 12.2017
- Hybrid position to aid a startup company in creating a successful operations department
- Implemented policy and procedures
- Managed data entry, customer service, employee management, and interviewing potential employees
- Addressed customer concerns with suitable solutions
- Scheduling to ensure operations coverage
- Delivered positive customer experiences by implementing effective quality assurance practices
- Identified areas of deficiency and performed root-cause analysis to solve problems
- Multitasking between multiple programs.
Load Coordinator/Dispatcher
1845 Oilfield Services
Weatherford, Texas
03.2016 - 04.2017
- Developed and maintained strong relationships with customers to ensure customer satisfaction
- Maintain accurate records of load activities, including customer orders, delivery schedules, and equipment utilization
- Prioritized work based on demands and delivery times
- Determined response to effectively deal with emergencies, accidents, and breakdowns
- Maintained a high inbound and outbound call volume
- Multitasking between multiple programs
- Ensured strict attention to detail to ensure customer satisfaction
- Used strong written and verbal communication to ensure effective communication.
Accounting Manager/Dispatcher
Hills Air Support
Grapevine, Texas
03.2015 - 03.2016
- Provided excellent customer service through email correspondence
- Prepared month-end closing entries for detailed reporting and recordkeeping
- Demonstrated strong time management skills in handling data entry tasks
- Contributed to e cient financial operations by ensuring accuracy in accounts payable and receivable
- Implemented automated systems for accounts payable and accounts receivable processes to streamline operations and reduce errors
- Strong attention to detail to ensure all entries were inputted accurately.
Reservation Agent
American Airlines
DFW, Texas
05.2013 - 03.2015
- Showed effective time management while working remotely
- Responded to customer complaints and resolved issues in a timely manner
- Ensuring accurate data entry and maintaining up-to-date information in the reservation system
- Multitasking between multiple programs
- Effectively managed a high inbound call volume while exceeding call matrix and ensuring exceptional customer service
- Used effective listening and verbal skills to ensure customer satisfaction.
Education
GED -
Weatherford College
Weatherford, Texas 09.2006 - 09.2006
Associate of Occupational Studies - Health Information Management
Bryan University
Tempe, Arizona 04.2023 - Current
Skills
Research
Troubleshooting
Account management
Skilled in Microsoft Office
Policy and procedure adherence
Scheduling
Attention to Detail
Complaint resolution
Multi-line phone talent
Creative problem solving
Critical Thinking
Data Entry
Self-Motivated
Excellent Communication
Good Telephone Etiquette
Flexible and Adaptable
Active Listening
Clerical Support
Problem-Solving
Organization and Time Management
Interpersonal Communication
Decision-Making
GPS and route planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Associate of Occupational Studies - Health Information Management
Bryan University
04.2023 - Current
Pilot Car Driver
SML Pilot & Transport LLC
08.2021 - 08.2023
Household Manager
Self-employeed
06.2018 - 08.2021
Driver Manager
Raider Express
12.2017 - 06.2018
Operations Manager/Dispatcher
TexSand Transportation
04.2017 - 12.2017
Load Coordinator/Dispatcher
1845 Oilfield Services
03.2016 - 04.2017
Accounting Manager/Dispatcher
Hills Air Support
03.2015 - 03.2016
Reservation Agent
American Airlines
05.2013 - 03.2015
GED -
Weatherford College
09.2006 - 09.2006