Summary
Overview
Work History
Education
Skills
References
Timeline
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Megan McGhie

Northville,MI

Summary

Dynamic Store Manager with a proven track record at The MDen, where I quadrupled sales figures and fostered a culture of employee development. Adept in critical thinking and leadership, I optimized operations and enhanced customer satisfaction through exceptional service and strategic merchandising. Committed to driving results and cultivating strong team dynamics.

Overview

15
15
years of professional experience

Work History

Store Manager

The MDen
Ann Arbor, MI
02.2019 - 09.2024
  • Generated daily sales performance reports to monitor store revenue for new 6,000 square foot location
  • Quadrupled sales figures compared to previous location
  • Fostered a team-centric atmosphere, boosting skill growth among up to 40 staff members, including two assistant managers
  • Directed merchandise assortment, maximizing selection with over 5000 items
  • Optimized sales floor layout to showcase new products, enhance add-on item visibility, while maintaining annual sales growth
  • Utilized NetSuite to track inventory quantities, receive new arrivals, place shipping orders, and troubleshoot issues with existing shipping orders
  • Managed hiring, onboarding, training, payroll, scheduling, daily employee floor plans, and growth focused employee reviews
  • Cultivated a loyal customer base through exceptional service and inviting atmosphere
  • Forecasted extra product offerings required to cater to heightened demand during key occasions
  • Viewed staff knowledge base as a living entity, provided ongoing training and facilitated employee development
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company policies
  • Maintained accurate records of employee performance reviews
  • Managed daily banking activities such as deposits and withdrawals
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities

Customer Service Department Manager

The MDen
Livonia/ Ann Arbor , MI
07.2014 - 09.2024
  • In addition to store manager duties, performed the role of customer service department manager for the nights/weekends staff of the 1-800 and online shipping customers
  • Utilized critical thinking, problem solving, and interpersonal skills to diffuse upset customer situations and best troubleshoot issues such as lost packages, missed delivery dates, incorrect or defective item deliveries
  • Processed shipping orders directly to customers via phone
  • Exhibited comprehensive product knowledge across more than 5000 items
  • Supervised a team of 25 customer service representatives, ensuring top-tier customer service and effective problem resolution
  • Evaluated individual and team business performance and identified opportunities for improvement
  • Created reports detailing the status of customer inquiries and resolutions
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
  • Resolved escalated customer complaints promptly, courteously and professionally
  • Coordinated efforts across marketing divisions, web professionals, warehousing teams, shipping services and retail management to improve business efficiency
  • Analyzed customer feedback data to determine trends in customer service issues
  • Participated in planning sessions related to the development of new products or services aimed at enhancing the company's relationship with its customers
  • Maintained accurate records of all interactions with customers, including complaint resolution tracking

Store Manager

The MDen
Livonia, MI
07.2014 - 01.2019
  • Cultivated and sustained key customer relationships utilizing interpersonal skills while demonstrating depth of product knowledge
  • Established revenue tracking by preparing detailed daily reports
  • Maintained staffing levels at approximately 20 personnel
  • Oversaw recruitment, orientation, and development processes.
  • Predicted high-demand products and optimal quantities for peak periods
  • Recorded detailed data on performance reviews of employees
  • Handled routine banking operations
  • Cultivated an inviting atmosphere for both customers and staff
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues
  • Organized promotional events to increase product awareness
  • Delegated work to staff, setting priorities and goals
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Trained and mentored associates to teach daily tasks and procedures
  • Oversaw recruitment and retention of 15 staffers for event day operations in Ann Arbor, MI

Support Staff

Patrick, Johnson, & Mott, P.C.
Southfield, MI
07.2012 - 04.2017
  • Prepared files for trial
  • Handled confidential information with discretion, adhering to privacy policies
  • Managed the file room, ensuring documents were organized and easily accessible as needed
  • Collaborated with colleagues on various special projects, contributing to team objectives
  • Utilized time management skills to prioritize tasks
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk
  • Assisted in the maintenance of office equipment and inventory supplies, placing orders as necessary
  • Coordinated catering services for various functions, including sales trainings and department meetings
  • Oversaw logistics for meetings, including room bookings and equipment setup
  • Gained considerable experience performing administrative duties

Office Cleaner

Kamlesh Kumari-Lobo, M.D.
Farmington Hills, MI
01.2011 - 03.2013
  • Maintained patient confidentiality and HIPAA regulations
  • Ensured hospital sterilization standards by cleaning patient rooms, waiting areas, and general office
  • Responsible for creating and maintaining efficient schedule

MSW Intern

The Medical Team
Livonia, MI
07.2011 - 05.2012
  • Developed and led various employee-training seminars on topics such as Bullying Amongst Seniors, Dementia, Communication Skills, and Teamwork. Bullying Amongst Seniors was adopted nationally within The Medical Team company
  • Conducted functional assessments at hospitals, Skilled Nursing Facilities, and clients’ homes to determine the level of assistance the client required with the ADLS, activities of daily living
  • Applied functional assessment techniques to develop optimal treatment plans to recommend to clients and their families
  • Assessed client's social, emotional, and physical needs through collaboration with client, family, guardians, and interdisciplinary teams
  • Conducted Medicare homecare visits to evaluate patient needs
  • Supported clients and families in comprehending new limitations
  • Supplied necessary community resources to both clients and their families
  • Facilitated diverse treatment groups within retirement communities
  • Partnered with staff to conduct effective wellness programs for those in the memory care unit
  • Empowered clients to remain active and engaged through the use of the Strengths Perspective
  • Participated in weekly team meetings with other clinical staff members to discuss cases and coordinate care plans
  • Documented clinical activities and group sessions
  • Used active listening skills and supportive diction to cultivate client rapport and open communication
  • Assessed clients for neglect and abusive situations to ensure safety and quality of care
  • Maintained and developed community relationships to support various client referrals
  • Adhered strictly to HIPAA and OSHA guidelines

BSW Intern

PrimeTime Seniors Program
East Lansing, MI
09.2009 - 05.2010
  • Conducted mini mental exams to clients enrolled in the brain exercise class
  • Facilitated weekly current events group, moderating group dynamics and participant engagement
  • Led weekly Nintendo Wii sessions to encourage technological engagement and physical activity among seniors citizens
  • Planned and executed eight workshops promoting wellness in the Fit for Life initiative.
  • Compiled and organized local volunteer opportunities aligned with interests shared by Prime Time Senior members at student-run focus groups
  • Participated in weekly staff meetings
  • Engaged with LMSW field instructor's guidance
  • Demonstrated empathy, problem-solving, confidentiality, and validation while engaging with and advocating for senior members
  • Evaluated and addressed individual client needs and concerns
  • Collaborated with editor for timely release of monthly newsletters
  • Managed front desk phone operations and client registrations

Education

Master of Social Work - Advanced Standing Program

Michigan State University
Rochester, MI (Oakland Campus)
05-2012

Bachelor of Arts - Social Work

Michigan State University
East Lansing, MI
05-2010

Skills

  • Management
  • Customer Service
  • Critical Thinking
  • Problem Solving
  • Leadership
  • Employee Development
  • Scheduling
  • Payroll
  • Time Management
  • Task Prioritization
  • Organization
  • Active Listening
  • Team work
  • Training
  • Hiring
  • Onboarding

References

References available upon request.

Timeline

Store Manager

The MDen
02.2019 - 09.2024

Customer Service Department Manager

The MDen
07.2014 - 09.2024

Store Manager

The MDen
07.2014 - 01.2019

Support Staff

Patrick, Johnson, & Mott, P.C.
07.2012 - 04.2017

MSW Intern

The Medical Team
07.2011 - 05.2012

Office Cleaner

Kamlesh Kumari-Lobo, M.D.
01.2011 - 03.2013

BSW Intern

PrimeTime Seniors Program
09.2009 - 05.2010

Master of Social Work - Advanced Standing Program

Michigan State University

Bachelor of Arts - Social Work

Michigan State University

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