Megan McGonigle
Austin,TX
Summary
Experienced IT professional with 6 years of track record in developing and implementing security solutions within fast-paced environments. Results-oriented achiever consistently exceeding targets and driving success. Combining strategic thinking with hands-on experience, delivers impactful solutions that enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Branch Operations Lead
Chase Bank
05.2024 - Current
- Monitor daily branch operations, including cash management, vault operations, and balancing transactions.
- Collaborate with Branch Manager to meet goals and enhance customer satisfaction.
- Ensure compliance with banking regulations, minimizing risk.
- Drive measurable improvements in customer experience and branch performance.
- Adhere to all banking regulations and policies, including anti-money laundering (AML) and Know Your Customer (KYC) guidelines, while monitoring for potential risks.
- Analyze key performance indicators to identify areas for improvement and implement strategies to optimize branch efficiency.
- Lead branch operations, optimizing processes and enhancing customer service. Implement strategic initiatives to drive growth and efficiency. Mentor team members to foster a high-performance culture.
- Drive significant improvements in branch performance metrics. Implement data-driven strategies to boost customer satisfaction and retention. Consistently exceed targets for new account acquisitions and loan approvals.
- Ensure meticulous compliance with banking regulations and internal policies. Conduct thorough audits to maintain operational excellence. Implement robust risk management protocols to safeguard branch assets and customer interests.
Access Control Manager
Advanced Door Solutions Inc
10.2015 - 08.2024
- Managed and supported organization-wide privacy and security management measures
- Maintained high levels of data integrity by implementing and monitoring information-safety programs
- Accomplished multiple tasks within established timeframes.
- Oversaw credentialing activities for all employees, contractors and consultants
- Maintained professional, organized, and safe environment for employees and patrons.
- Oversaw software configurations and updates for systems across districts
- Partnered with IT department members to minimize exploits on system coverage
- Installed data-encryption and infrastructure security software to address flaws
- Answering telephone calls and emails from customers and clients and directing them to relevant staff
- Reporting office progress to senior management and working with them to improve office operations and procedures
- Fact-checking accounting information
- Preparing financial reports by analyzing, collecting, and condensing account trends and information
- Using a system to account for the financial transactions made by the company to establish a chart of accounts
- Responsible for checking each invoice for accuracy and maintaining invoicing log
- Perform any necessary administrative duties, such as auditing customer records
Lead Bookseller
Barnes and Noble
03.2022 - 05.2024
- Create memorable shopping experiences where customers look forward to coming back to shop again because of the consistent, friendly and informed service that you provide and second by the training and delivery of first-class service by the entire store team
- Ensure a vibrant environment through the flawless execution of bookstore basics, showing a commitment to presentation, commerciality, section detail, localization and sense of theater
- Demonstrate hand selling skills to drive successful campaigns such as Our Monthly Picks, preorders, etc., to establish book prowess and drive sales
- Ensure the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store
- Identify opportunities for continuous improvement in operations, communicating and sharing with your team and cluster to enhance the bookstore experience for both customers and fellow booksellers
- Communicate collaboratively with your store team and cluster to deliver initiatives that support our booksellers through fair and consistent feedback and respectful accountability
- Open and close the building, ensuring the safety of our employees and customers
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
Regents Diploma -
Center Moriches High School
Center Moriches, NY06.2012
Skills
- Project Management
- Organizational skills
- Ability to multitask
- Punctuality
- Security operations experience
- Project organization
- Problem resolution
- Operational improvement
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Safety and security
- System updates
- Team management
- Business operations
- Strong communication skills
Timeline
Branch Operations Lead
Chase Bank
05.2024 - Current
Lead Bookseller
Barnes and Noble
03.2022 - 05.2024
Access Control Manager
Advanced Door Solutions Inc
10.2015 - 08.2024
Regents Diploma -
Center Moriches High School
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