Summary
Overview
Work History
Education
Skills
References
Timeline
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Megan McGonigle

Austin,TX

Summary

Accomplished IT professional with 9 years of expertise in developing and implementing security solutions in high-pressure environments. Proven track record of exceeding performance targets while enhancing organizational efficiency through strategic and hands-on approaches. Demonstrates strong communication skills and a proactive mindset, contributing effectively to team dynamics and organizational objectives.

Overview

9
9
years of professional experience

Work History

Branch Operations Lead

Chase Bank
05.2024 - Current
  • Monitor daily branch operations, including cash management, vault operations, and balancing transactions.
  • Partnered with Branch Manager to optimize performance and client experience.
  • Monitored and enforced compliance with regulatory requirements, ensuring risk mitigation.
  • Enhanced customer interactions and branch effectiveness.
  • Adhere to all banking regulations and policies, including anti-money laundering (AML) and Know Your Customer (KYC) guidelines, while monitoring for potential risks.
  • Analyze key performance indicators to identify areas for improvement, and implement strategies to optimize branch efficiency.
  • Lead branch operations, optimizing processes, and enhancing customer service. Implement strategic initiatives to drive growth and efficiency. Mentor team members to foster a high-performance culture.
  • Executed audits regularly to uphold operational excellence.
  • Ensure meticulous compliance with banking regulations and internal policies.

Access Control Project Manager

Advanced Door Solutions Inc
Ronkonkoma, NY
10.2015 - 08.2024
  • Maintained high levels of data integrity by implementing and monitoring information safety programs.
  • Resolved technical difficulties efficiently.
  • Oversaw the necessary hardware installation.
  • Engaged in multiple professional development activities, such as trainings and seminars.
  • Interacted with multiple facilities directors, board members, and advised on hardware and security protocols that were recommended.
  • Managed and supported organization-wide privacy and security management for multiple school districts.
  • Oversaw credentialing activities for all employees, contractors, and consultants for multiple sites.
  • Oversaw software configurations and updates for systems across districts.
  • Partnered with IT department members to minimize exploits on system coverage.
  • Installed data encryption and infrastructure security software
  • Liaison with software companies and supervised and approved necessary purchases.
  • Accomplished multiple tasks within established timeframes.
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Answering telephone calls and emails from customers and clients, and directing them to relevant staff.
  • Reporting office progress to senior management, and working with them to improve office operations and procedures.
  • Preparing financial reports by analyzing, collecting, and condensing account trends and information.
  • Responsible for checking each invoice for accuracy and maintaining the invoicing log.
  • Perform any necessary administrative duties, such as auditing customer records.

Lead Bookseller

Barnes and Noble
03.2022 - 05.2024
  • Delivered consistent, friendly, and knowledgeable service to ensure satisfied and returning customers.
  • Deliver exceptional presentation and commercial appeal with attention to section detail.
  • Showcase hand-selling expertise to boost campaign success and increase sales.
  • Directed operational workflows to ensure smooth execution of routine tasks.
  • Collaborated with store team and cluster to implement initiatives supporting booksellers.
  • Opened and closed building, maintaining safe environment for employees and customers.
  • Utilized strategic sales methods to analyze customer requirements and offer appropriate solutions.

Education

Regents Diploma -

Center Moriches High School
Center Moriches, NY
06.2012

Skills

  • Security awareness training
  • Identity and Access management
  • Operating system security
  • Security system maintenance
  • Network security
  • Security training
  • Alarm monitoring
  • Emergency response planning
  • Security policy development
  • Electronic locks
  • Visitor management
  • Access control systems
  • Access control software
  • Security risk assessment
  • Card Access systems
  • Safety protocol
  • Staff supervision
  • Expert in risk management
  • Attention to detail
  • Reliable
  • Operations management
  • Customer service
  • Excellent communication skills
  • Security and safety protocols
  • Risk analysis
  • Excellent time management skills

References

References available upon request.

Timeline

Branch Operations Lead

Chase Bank
05.2024 - Current

Lead Bookseller

Barnes and Noble
03.2022 - 05.2024

Access Control Project Manager

Advanced Door Solutions Inc
10.2015 - 08.2024

Regents Diploma -

Center Moriches High School

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Megan McGonigle