Megan McInnes
Orlando,FL
Summary
MBA graduate with a concentration in Human Resource Management. Experience in hiring, training, management, pastry arts, and general office administration.
Overview
7
7
years of professional experience
Work History
Human Resources Manager
Rhino Staging
Orlando, FL
12.2024 - Current
- Promoted from Human Resources Coordinator in December 2024.
- Managed the GA, FL, NC, SC, and TN Markets.
- Acted as point of contact for all employees regarding human resources policies and procedures.
- Handled and investigated employee complaints, maintained proper documentation, and involved Operations, National Director of HR, and Director of HR as needed.
- Worked with the Regional Director and Operations Manager to develop and execute performance improvement plans for office personnel as necessary.
- Assisted in employee disciplinary actions, which included recommendations, discipline notices, and terminations.
- Assisted with managing the employee point systems; delivered points notices as necessary.
- Coached managers and supervisors on how to effectively handle and employ performance issues and violations on-site.
- Coached office staff as necessary and appropriate in handled employee concerns and/or issues.
- Reviewed and assisted management with employee evaluations where applicable.
- Led supervisors training in assigned markets.
- Determined rehire status of previous employees.
- Maintained current knowledge of employment laws and practices in assigned markets, and bring new laws and practices to attention of the National Human Resources Director to work together on implementation and compliance.
Human Resources Coordinator
Rhino Staging
Orlando, FL
08.2023 - 12.2024
- Recruited, interviewed, and facilitated the hiring of qualified job applicants for open positions.
- Maintained employee records, files, and employee point systems.
- Handled all employee issues and discussed them with appropriate upper-level management when necessary.
- Assisted the Worker's Compensation Department with worker’s compensation claims.
- Assisted the scheduling department with phone calls of concerns and complaints in the field.
- Handled all employee verifications as requested; escalated to Accounting Department as necessary.
- Assisted operations department in performance management.
- Handled aspects of employee deactivation.
- Investigated and documented claims of harassment.
- Handled employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to appropriate staff.
- Attended and participated in employee disciplinary meeting, terminations, and investigations.
- Maintained compliance with federal, state, and local employment laws and regulations.
Scheduling Coordinator
Rhino Staging
Orlando, FL
04.2023 - 08.2023
- Scheduled and coordinated 800+ employees for live events throughout Florida.
- Worked in a high call volume office speaking with employees and clients daily.
- Interacted with employees and clients when changes in schedules and information arise, answer general inquiry requests.
- Assisted with developing and maintaining working relationships with clients and employees.
- Worked on-call to assist clients and employees after hours as needed.
- Maintained a healthy working relationship with the Production Team, Operations Manager, and Scheduling Coordinators.
- Booked travel accommodations for our management team and employees.
- Proficient with Paycom, Microsoft Office Suite, and Citrix Scheduling System.
Pastry Supervisor
Walt Disney Swan and Dolphin
Lake Buena Vista, FL
01.2022 - 04.2023
- Executed plated lunch and dinner menus for 5,000 people events.
- Developed training methods to have consistent products within the pastry kitchen.
- Worked with the Executive Pastry Chef to ensure guest’s satisfaction in the hotel’s coffee shops, restaurants, and banquet events.
- Ensured proper storeroom par levels, making sure to focus on product waste management.
- Oversaw a pastry team of 30 people.
- Worked with banquet event orders, catering, and sales department.
- Proficient with Microsoft Office Suite and Adaco Ordering System.
Office Coordinator
Broadway Chiropractic Center
Denver, CO
08.2020 - 12.2021
- Hire, train, and onboard all employees for front office positions.
- Developed training methods to ensure consistency in tasks, procedures, and office atmosphere.
- Conducted consultations and provide education on exercises and chiropractic treatments.
- Oversaw insurance matters, including Medicare and Veteran’s Affairs, scheduling, working with medical vendors, compliance with OSHA regulations, provide excellent customer service.
- Consulted with practice owner daily on staff issues and general office management.
- Proficient with Microsoft Office Suite and Platinum Scheduling System.
Supervisor
Renaissance Denver Central Park Hotel
Denver, CO
07.2019 - 12.2021
- Recruit, hire and train employees and manage all employee onboarding and scheduling.
- Worked with the Executive Chef, sales, and catering department daily on planning and staffing.
- Worked with banquet event orders, meet with potential clients, provide clients with tasting menu experiences.
- Responsible for oversight of 600 guests for buffet and plated lunch and dinner events.
- Cover shifts, provide quality experiences for guests, and problem solve as necessary.
Education
MBA - Human Resource Management
Johnson And Wales University
Providence, RIAssociate's Degree - Baking And Pastry
Johnson & Wales University
Denver, COBachelor's Degree - Music
Louisiana State University
Baton Rouge, LASkills
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Training and mentoring
- Employee handbook development
- Policy enforcement
Timeline
Human Resources Manager
Rhino Staging
12.2024 - Current
Human Resources Coordinator
Rhino Staging
08.2023 - 12.2024
Scheduling Coordinator
Rhino Staging
04.2023 - 08.2023
Pastry Supervisor
Walt Disney Swan and Dolphin
01.2022 - 04.2023
Office Coordinator
Broadway Chiropractic Center
08.2020 - 12.2021
Supervisor
Renaissance Denver Central Park Hotel
07.2019 - 12.2021
MBA - Human Resource Management
Johnson And Wales University
Associate's Degree - Baking And Pastry
Johnson & Wales University
Bachelor's Degree - Music
Louisiana State University