Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan McKay

Goose Creek,SC

Summary

Im a reliable employee seeking an open position within your business. Offering excellent communication and good judgment.


my current employer would describe me as a organized and dependable candidate successful at managing multiple priorities with a positive attitude. with the willingness to take on added responsibilities to meet team goals.


Im applying to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Digital Academy Trainer

Walmart
10.2023 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Monitored participant workflow and behaviors throughout training process.
  • Identified and recommended staff for key positions and departments.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Assisted in Managing different departments throughout the store
  • Handled customer calls and resolved issues quickly



Online Grocery Associate

Walmart
10.2020 - 10.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Created attractive displays to attract more customers and increase sales.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.

Cashier

Walmart
09.2018 - 10.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Checked personal identifications during alcohol and tobacco sales.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Education

High School Diploma -

Jordan Vocational High School
Columbus, GA
05.2018

Skills

  • Online Instruction
  • Program Management
  • Interpersonal Communication
  • Creative Problem-Solving
  • Planning and Coordination
  • New Hire Training
  • Public Speaking
  • Payment Collection
  • Customer Assistance
  • POS Systems
  • Cash Handling
  • Product Restocking
  • Customer Service
  • Staff Mentoring

Timeline

Digital Academy Trainer

Walmart
10.2023 - Current

Online Grocery Associate

Walmart
10.2020 - 10.2023

Cashier

Walmart
09.2018 - 10.2020

High School Diploma -

Jordan Vocational High School

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Megan McKay