Megan McKinney
Clearwater,NY
Summary
Versatile and well rounded employee with many years of experience overseeing daily restaurant operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant General Manager
J&B Restaurant Partners
Lake Ronkonkoma, NY
04.2017 - 01.2022
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, and schedules.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Cross trained throughout restaurant to ensure quality outcome in each area of operation.
Direct Support Professional
Family Residences And Essential Enterprises
Farmingville, NY
01.2019 - 12.2019
- Assisted differently-abled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented client health status changes to keep care team updated.
- Administered medication to clients as directed by physician.
- Supervised daily activities and provided assistance to staff.
- Updated patient files with current vitals, behaviors and other data relevant to each individual treatment plan.
- Led group recreational activities for enhanced client outcomes.
- Assisted with daily living activities, running errands and household chores.
- Cooked meals and assisted clients with eating tasks to support healthy nutrition.
Shift Manager
J&B Restaurant Partners
Lake Ronkonkoma, NY
07.2016 - 03.2017
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Server
J&B Restaurant Partners
Lake Ronkonkoma, NY
07.2015 - 07.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle discount coupons.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Hostess/Fountain Worker
J&B Restaurant Partners
Lake Ronkonkoma, NY
03.2015 - 07.2015
- Kept counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Completed milkshakes and ice cream desserts for customers.
- Backed up servers by setting up trays and completing some food deliveries.
- Greeted and sat guests in a timely manner to ensure customer satisfaction.
Event Coordinator
Sky Zone Trampoline Park
Deer Park, NY
12.2013 - 02.2015
- Coordinated schedules and timelines for events/birthday parties.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Provided a smooth planning process for clients booking events in person and over the phone.
- Responded to email inquiries by phone call to explain booking process in an informative and professional manner.
Birthday Party Hostess
Country Fair Entertainment Park
Medford, NY
06.2013 - 11.2013
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
- Coordinated refreshments and food for indoor, outdoor and special location parties.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Maintained party areas during busy events for as many as 30 guests.
Education
No Degree - Liberal Arts And Sciences
SUNY Farmingdale
Farmingdale, NYHigh School Diploma -
Sachem High School North
Lake Ronkonkoma, NY06.2013
Skills
- Problem Anticipation and Resolution
- Policy Development and Enforcement
- Supplier Monitoring
- Department Oversight
- Records Organization and Management
- Corrective Actions
- Hiring and Onboarding
- Employee Discipline
- Aloha POS
- Management Training
- Sales Tracking
- Training and Development Skills
Certification
CPR/ First Aid Certification
Additional Information
Well versed in computer programs (Word, Excel, etc)
Timeline
Direct Support Professional
Family Residences And Essential Enterprises
01.2019 - 12.2019
Assistant General Manager
J&B Restaurant Partners
04.2017 - 01.2022
Shift Manager
J&B Restaurant Partners
07.2016 - 03.2017
Server
J&B Restaurant Partners
07.2015 - 07.2016
Hostess/Fountain Worker
J&B Restaurant Partners
03.2015 - 07.2015
Event Coordinator
Sky Zone Trampoline Park
12.2013 - 02.2015
Birthday Party Hostess
Country Fair Entertainment Park
06.2013 - 11.2013
No Degree - Liberal Arts And Sciences
SUNY Farmingdale
High School Diploma -
Sachem High School North
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