Megan M McLaughlin
Costa Mesa,CA
Summary
Dynamic and results-driven professional with a strong work ethic, demonstrated at Cat Exteriors as a Bookkeeper/Assistant Payroll Manager. Proven expertise in payroll processing and cash flow management, coupled with exceptional client relationship skills. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Bookeeper/Assistant Payroll Manager
Cat Exteriors
01.2024 - Current
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Collaborated with HR to integrate benefits administration into payroll system, ensuring accurate deduction and contribution calculations.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
Stylist Sales Associate
Gorjana
01.2022 - 01.2024
- Providing the highest level of customer satisfaction through excellent sales service and product knowledge.
- Building strong, lasting connections by getting to know individual customers to ensure they will become a returning guest.
- Consistently surpassing company sales goals on a monthly, quarterly and yearly basis by using up-selling strategies and outstanding customer care.
- Collaborating with co-workers and inspiring others to do their best work and keep high standards in the business.
- Always providing customers with a solution or product.
- Warm, engaging and helpful to every customer.
Sales Associate
Doll Boutique And Gifts
09.2021 - 01.2022
- Greet customers in a friendly and welcoming manner.
- Handle operational tasks such as tagging, labeling and packaging shipping orders efficiently and faster than the average associate.
- Assist customers in store and over the phone.
- Direct customers to new merchandise and specific items.
Social Media Specialist
Volume Ventures, LLC
01.2021 - 08.2021
- Managed multiple social media accounts.
- Engaged with target audience to promote services.
- Maintained company's social media presence by posting messages, answering posts and monitoring responses.
- Utilized content management system to post images and videos of company products online.
Hostess
Balboa Island Grille
05.2020 - 12.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Happily greeted customers and directed them in an organized manner.
- Answered customer questions about hours, seating and menu information.
- Assisted managers with quickly resolving service and food-related issues.
Education
High School Diploma -
Newport Harbor High School
Newport Beach06.2020
Skills
- Strong work ethic
- Client relationships
- Active listening
- Leadership
- Product knowledge
- Problem Solving skills
- Desire to achieve results
- Written and verbal communication
Timeline
Bookeeper/Assistant Payroll Manager
Cat Exteriors
01.2024 - Current
Stylist Sales Associate
Gorjana
01.2022 - 01.2024
Sales Associate
Doll Boutique And Gifts
09.2021 - 01.2022
Social Media Specialist
Volume Ventures, LLC
01.2021 - 08.2021
Hostess
Balboa Island Grille
05.2020 - 12.2020
High School Diploma -
Newport Harbor High School
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