Megan McMahan
Yukon,OK
Summary
Relationship-driven professional passionate about strong company culture, core values, and helping people thrive. Known for building trust, coaching individuals to reach their full potential, and creating environments where both teams and customer succeed. Experienced in guiding others through challenges, resolving conflict, and fostering meaningful relationships that lead to long-term engagement and loyalty. Recently completed Customer Success Manager training through Aspireship, with a focus on client onboarding, retention strategies, and customer lifecycle management. Brings a people-first mindset, strong communication skills, and a commitment to helping organizations and customers grow together.
Overview
5
5
years of professional experience
1
1
Certification
Work History
House Parent/Youth Development Specialist
Oklahoma Baptist Homes for Children
03.2025 - 03.2026
- Provided daily supervision and emotional support for youth from trauma backgrounds, creating a safe, stable environment that promoted healing, accountability, and personal growth.
- Built trust-based relationships with residents while managing conflicts, de-escalating crises, and guiding positive behavioral outcomes.
- Coordinated communication between families, staff, and leadership to ensure consistent care plans and successful progress for each resident.
- Managed schedules, household operations, and documentation while maintaining a structured, organized, living environment.
- Mentored and coached youth in life skills, education, and personal responsibility, helping them achieve measurable personal milestones.
CONTACT CENTER TEAM LEAD
ONE Gas
03.2023 - 03.2025
- Monitor and assist employees engaged in responding to customer phone inquires and provide input to supervisors for performance evaluation. Develop and coach team members through the use of Contact Center metrics.
- Conducted weekly coaching's and taught agents strategic ways to overall improve statistics.
- Focused on improving processes utilizing our core values to deescalate customers and build value for the agent and company.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
SR OPERATIONS SPECIALIST
ONE Gas
01.2022 - 01.2023
- Collaborated with Operations team to provide excellent customer service and foster a positive work environment.
- Conducted regular quality reviews of business data and processes to identify discrepancies and formulate solutions.
- Developed processes and procedures in my current role to make this role more efficient.
CUSTOMER SUCCESS MANAGER
SALT INC.
01.2021 - 01.2022
- Developed quality employees to take over leadership positions.
- Created clear and effective policies governing all aspects of employee work and interaction with customers. Delivered training for staff development, change management and materials, process and technical controls. Directed training and retraining of employees to boost performance and enhance business results.
Education
Bachelors of Communications -
SOUTHWESTERN UNIVERSITY
GeorgetownSkills
- Customer Onboarding
- Content/Training Development
- Client Retention
- Relationship Management
- Conflict Resolution
- Account Health Monitoring
Certification
CSM Certification
Aspireship
-Training in customer onboarding, churn reduction, relationship management, and SaaS customer lifecycle strategy.
Timeline
House Parent/Youth Development Specialist
Oklahoma Baptist Homes for Children
03.2025 - 03.2026
CONTACT CENTER TEAM LEAD
ONE Gas
03.2023 - 03.2025
SR OPERATIONS SPECIALIST
ONE Gas
01.2022 - 01.2023
CUSTOMER SUCCESS MANAGER
SALT INC.
01.2021 - 01.2022
Bachelors of Communications -
SOUTHWESTERN UNIVERSITY