Megan McRoberts
Layton
Summary
Clinical Research and Life Sciences Executive with 20 years of industry experience spanning Clinical Operations, Customer Success, and Organizational Leadership. Proven expertise in FDA, ICH, and GCP regulatory standards, quality systems, and inspection readiness. Accomplished people leader with a strong track record of building, mentoring, and scaling global teams, driving operational excellence, and delivering customer-centric outcomes. Strategic yet hands-on leader recognized for cross-functional collaboration, stakeholder engagement, and continuous improvement.
Overview
12
12
years of professional experience
Work History
Vice President, Customer Success
Voiant
07.2024 - 01.2026
- Designed and executed a company-wide customer success strategy aligned with business growth and retention goals.
- Led and mentored cross-functional teams, driving high performance, professional development, and engagement.
- Oversaw the entire customer lifecycle, from onboarding through renewal, ensuring consistent, high-quality experiences.
- Acted as the voice of the customer, translating feedback into actionable product and process improvements.
- Developed and monitored KPIs and performance metrics, providing actionable insights to senior leadership.
- Implemented customer engagement programs including webinars, user groups, and advisory boards.
- Partnered closely with Sales, Product, Marketing, and Support to align customer-facing initiatives.
- Drove customer retention, satisfaction, and expansion through proactive engagement and issue resolution.
Vice President, Clinical Operations
MedQIA
03.2023 - 07.2024
- Provided executive leadership for global clinical and imaging operations.
- Directed all clinical trials, ensuring compliance with regulatory requirements and internal quality standards.
- Led global clinical support teams, including hiring, training, and performance management.
- Oversaw study start-up activities to ensure seamless transition from award to execution.
- Developed and maintained QMS documentation related to clinical operations and office management.
- Partnered with executive leadership on strategic planning, budgeting, and resource allocation.
- Led sponsor audits, internal audits, and CAPA activities to maintain inspection readiness and patient safety.
- (Merged with Voiant)
Director of Clinical Operations
MedQIA
10.2018 - 03.2023
- Led internal clinical and imaging operational teams across global studies.
- Ensured timely execution of project management activities while maintaining regulatory compliance.
- Supported sponsor interactions, audits, and quality questionnaires.
- Collaborated cross-departmentally to standardize clinical trial execution and implement change initiatives.
- Addressed non-compliance issues and managed product anomalies with customer impact considerations.
Senior Manager, Global Operations
MedQIA
03.2018 - 10.2018
- Oversaw internal clinical operations and global support resources.
- Managed departmental budgets, staffing needs, and performance monitoring.
- Supported executive leadership with operational reporting and strategic initiatives.
Clinical Operations Manager
MedQIA
07.2015 - 02.2018
- Managed daily operations of global project teams to ensure timeline adherence and regulatory compliance.
- Led hiring, training, and supervision of Regional Project Managers worldwide.
- Developed SOPs and supported QMS implementation.
- Played a key role in sponsor audits, agency inspections, and internal QA activities.
- Served as Acting Office Manager, overseeing daily office operations and personnel.
Manager of Clinical Operations
MedQIA
04.2014 - 07.2015
- Defined operational expectations and ensured compliance with regulatory and internal standards.
- Supported global clinical operations teams and provided training across the department.
- Participated in sponsor meetings, audits, and quality initiatives.
Clinical Research Associate
MedQIA
10.2013 - 04.2014
- Managed clinical trial documentation and study files in compliance with SOPs.
- Supported investigators and coordinators remotely.
- Prepared regulatory binders, CRFs, and trial documentation.
- Provided administrative and operational support to senior leadership.
Education
Master of Business Administration (MBA) - Healthcare Management
Western Governors University (WGU)
Salt Lake City, UT01.2026
Bachelor of Science - Business Administration
Western Governors University (WGU)
Salt Lake City, UT01.2023
Associate of Arts - Social & Behavioral Science
Santa Rosa Junior College
Santa Rosa, CA01.2013
Skills
- Clinical Operations Leadership
- Customer Success Strategy & Execution
- Regulatory Compliance
- Quality Management Systems
- Global Team Leadership & Talent Development
- Clinical Trial Oversight & Start-Up
- Audit & Inspection Readiness
- KPI Development & Performance Metrics
- Cross-Functional & Executive Stakeholder Management
- Process Optimization & Continuous Improvement
Affiliations
- Association of Clinical Research Professionals (ACRP), 2018-01-01, Present
- Drug Information Association (DIA), 2017-01-01, Present
- Society of Clinical Research Associates (SOCRA), 2014-01-01, Present
- Metrics Champion Consortium, 2014-01-01, Present
Professional Development And Achievements
- GCP Certification, 2017
- Employee of the Year, 2016
- Clinical Trial Conduct & Management Certification, UC Berkeley, 2015
Timeline
Vice President, Customer Success
Voiant
07.2024 - 01.2026
Vice President, Clinical Operations
MedQIA
03.2023 - 07.2024
Director of Clinical Operations
MedQIA
10.2018 - 03.2023
Senior Manager, Global Operations
MedQIA
03.2018 - 10.2018
Clinical Operations Manager
MedQIA
07.2015 - 02.2018
Manager of Clinical Operations
MedQIA
04.2014 - 07.2015
Clinical Research Associate
MedQIA
10.2013 - 04.2014
Bachelor of Science - Business Administration
Western Governors University (WGU)
Associate of Arts - Social & Behavioral Science
Santa Rosa Junior College
Master of Business Administration (MBA) - Healthcare Management
Western Governors University (WGU)