Megan Melcher
Maumelle,AR
Summary
As a driven and people-focused leader, I have extensive experience supporting business advancement by devising and implementing people programs focusing on talent development, performance management, and employee engagement for top-tier retail stores. My strong management skills have allowed me to actively optimize team behavior and develop new workflow plans for overall organizational effectiveness. As a detail-oriented professional, I have anticipated, identified, and capitalized on market, consumer, and industry trends to deliver sustainable/profitable solutions, gain competitive advantage, and increase revenue growth. Gaining an advantage from my success-oriented mindset, I have delivered consultative support regarding commercial functions and designed high-impact action plans while monitoring progress and outcomes. My expertise lies in leading endeavors concerning onboarding, organizational effectiveness, new leadership development, and culture promotion.
Overview
33
33
years of professional experience
Work History
VP of Stores
Good Day Farm
02.2024 - Current
- Managed and maximized profitability for a portfolio of 62 stores, generating over $400 million in revenue
- Drove store performance by overseeing Regional and General Managers in their efforts to deliver exceptional customer service and maintain operational consistency.
- Created budgeting models for forecasting future financial performance.
- Developed strategic plans to align business objectives with the company's long-term goals.
- Identified opportunities for process automation that increased productivity levels.
- Gathered and analyzed data to identify areas for improvement in operations and processes.
- Implemented cost reduction initiatives to enhance profitability.
- Developed training programs that enhanced employee engagement and job satisfaction.
- Provided leadership during times of organizational change by managing transitions effectively.
Senior Director of Stores
Good Day Farm
09.2023 - 02.2024
- Responsible for overseeing the sales and operations of stores in all 4 defined regions of AR, LA, MO and MS
- Led the Regional Managers and General Managers in driving store sales and productivity, creating exceptional customer shopping experiences, and enhancing internal team experiences. Oversaw the implementation and enforcement of uniform operational procedures across the region for a rapidly expanding business.
- Promoted a culture of collaboration among staff members through regular communication, feedback, and recognition.
- Monitored industry trends and made recommendations on how they could be leveraged by the organization.
- Created policies and procedures to improve operational efficiencies within the organization.
- Evaluated training needs of employees based on job roles and responsibilities.
Senior Vice President-Retail-F&B- Brand Partnerships
Neighborhood Goods
03.2021 - 08.2023
- Demonstrated effective methods for measuring profitable business opportunities to executives, presented operational roadmaps for P&L control, and educated on performance enhancement techniques to drive overall effectiveness.
- Managed and supervised a team of 4 Direct Reports and 175 team members to successfully lead private-label collaborations, partner development efforts, and the timely execution of new store opening roadmap.
- Enhanced store profitability by aligning headcount with traffic and volume requirements, thereby reducing labor costs.
- Led cross-functional teams in the implementation of innovative projects across multiple divisions.
- Directed annual budgeting process and oversaw financial performance of departmental operations.
- Established key performance indicators to track progress against organizational objectives.
- Provided strategic guidance to executive team on operational decisions and initiatives.
- Recruited, trained, mentored, and evaluated staff members in order to optimize their effectiveness.
- Created a strong and favorable brand reputation, resulting in a significant increase in customer trip frequency from 1.23 to 3.23 visits over a span of 3 years
- Drove 30% conversion gains and enhanced dwelling time from 1 minute 22 seconds to 3.57 minutes through the deployment of impactful strategies and an increase in customer experience during the pandemic.
- Mentored brand team on assessing consumer interests, inventory management, and understanding brand identity to deliver engaging brand and storytelling training sessions.
- Utilized strategic business acumen to optimize all organizational verticals and boost revenue by 150% during a downturn period.
Director of Stores North America
Converse
05.2018 - 03.2021
- Nurtured relationships with the field teams, including store managers and workforce, revamped product placement framework, and sent products to demanding areas, augmenting stores' average conversion rate by 21%.
- Leveraged exceptional leadership skills while directing the entire North American stores team, including 2K+ employees and 9 District Managers, producing an annual revenue of $350M for 120 Stores.
- Uplifted performance as a fleet to 134% and employee retention by over 23% through maximum team engagement.
- Supported diversity and inclusion strategy as invited by DEI committee. Delivered company-wide mentorship for existing organization's population.
- Increased team engagement scores by over 50% within 90 days, implemented people-focused agenda and promoted internal loyalty to secure 6 enhancements; restructured job descriptions to ensure District Managers spend 75% of duty time in stores.
- Collaborated with senior executives to devise and implement effective strategies for offline stores, encompassing marketing initiatives, pricing policies, and financial plans.
- Enhanced efficiency of business operations in merchandising, inventory management, store operations, and finance by implementing a streamlined operational pipeline.
- Managed all aspects of retail operations, ensuring P&L goals were consistently surpassed and 4-wall profit was achieved.
- Developed and implemented policies, procedures, and processes for inventory management and distribution.
- Analyzed financial data to identify trends in sales volume and profitability.
- Conducted regular audits of stores to monitor compliance with safety regulations.
Apple Market Leader
Apple
05.2014 - 02.2018
- Enhanced team's performance by recruiting skilled professionals and enhancing the skills of cross-functional staff through effective training, consistently exceeding job expectations.
- Served as a subject matter expert, effectively communicating market trends and departmental strategy to stakeholders and prospective groups.
- Offered multi-unit leadership to 5500 team members with 6 Direct Reports for 10 stores while heading endeavors of one of the top 10 Markets for Apple.
- Exceeded set sales targets and gained client satisfaction through the highest employee engagement, growing revenue by $1.0 B.
- Guaranteed compliance with standard practices of service delivery and implementing customer service initiatives to minimize shrinkageand optimize sales.
- Succeeded in building and directing the Market Team consisting of 3500 employees that generated the best results and gained the highestnumber of promotions; created a bench of high-performing future leaders for the brand.
- Aided teams with immediate feedback and leadership to surpass defined objectives, consistently maintaining a team performance rate of79, beating the average target of 71.
- Developed and implemented strategies to improve team performance and productivity.
Flagship Leader
Apple
01.2012 - 05.2014
- Researched the latest market trends to align business operations, merchandising strategies, and personnel moves for competitive growth
- Encouraged best staff performance by coaching, counseling, and leading employees.
Store Leader
Apple
07.2009 - 01.2012
- Led talent development initiatives for multiple retail store roles, optimized recruitment procedures, and fostered a results-driven environment, ensuring timely establishment of new stores.
- Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
- Inspected deliveries to verify quality standards before stocking shelves.
- Assisted customers with product selection based on their individual needs.
- Maintained store operations by following policies and procedures; completed reports.
- Analyzed sales figures and implemented strategies to increase revenue.
Senior Manager
Apple
02.2005 - 07.2009
- Scheduled tasks efficiently to ensure timely completion of work and deliver high-quality results
- Managed workforce by recruiting, training, and delegating employees at multiple levels.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Created detailed reports on project progress for senior management review.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
Store Manager Mac Cosmetics- Multi Unit
The Estée Lauder Companies Inc.
04.1995 - 02.2005
- Supervised and led a team of talented and creative individuals
- Recruited and trained exemplary Artists who embodied the brand
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
Store Manager
Petco
01.1992 - 01.1994
Skills
- Strategic Insights
- Business Development
- Customer Satisfaction
- Building Trust
- Financial Acumen
- Future Trends
- Customer-Focused Selling
- Organizational Development
- Corporate Communications
- Operations Management
- Human Resources Management
- Innovation management
- Cross-functional team leadership
- Revenue Generation
Websites
Pronouns
she/her/hers
Professional Highlights
- Drove 30% conversion gains and enhanced dwelling time from 1 minute 22 seconds to 3.57 minutes by deploying impactful strategies and increasing customer experience while serving as SVP at Neighborhood Goods.
- Screened and hired highly-competitive individuals and supported internal promotions for top talent throughout the organization, resulting in achieving KPIs and growing threefold sales within three years.
- Mentored brand team on assessing consumer interests, improving inventory amounts, and understanding the brands and founders and delivered brand and storytelling training, enhancing brand loyalty and integrity for over 130 brands.
- Performed as Director of Stores at Converse and leveraged exceptional leadership skills while directing the entire North American stores team, including 2K+ employees and 9 District Managers, producing an annual revenue of $350M for 120 Stores.
Timeline
VP of Stores
Good Day Farm
02.2024 - Current
Senior Director of Stores
Good Day Farm
09.2023 - 02.2024
Senior Vice President-Retail-F&B- Brand Partnerships
Neighborhood Goods
03.2021 - 08.2023
Director of Stores North America
Converse
05.2018 - 03.2021
Apple Market Leader
Apple
05.2014 - 02.2018
Flagship Leader
Apple
01.2012 - 05.2014
Store Leader
Apple
07.2009 - 01.2012
Senior Manager
Apple
02.2005 - 07.2009
Store Manager Mac Cosmetics- Multi Unit
The Estée Lauder Companies Inc.
04.1995 - 02.2005
Store Manager
Petco
01.1992 - 01.1994