Summary
Overview
Work History
Skills
Professional Highlights
Timeline
Generic

Megan Melcher

Maumelle,AR

Summary

As a driven and people-focused leader, I have extensive experience supporting business advancement by devising and implementing people programs focusing on talent development, performance management, and employee engagement for top-tier retail stores. My strong management skills have allowed me to actively optimize team behavior and develop new workflow plans for overall organizational effectiveness. As a detail-oriented professional, I have anticipated, identified, and capitalized on market, consumer, and industry trends to deliver sustainable/profitable solutions, gain competitive advantage, and increase revenue growth. Gaining an advantage from my success-oriented mindset, I have delivered consultative support regarding commercial functions and designed high-impact action plans while monitoring progress and outcomes. My expertise lies in leading endeavors concerning onboarding, organizational effectiveness, new leadership development, and culture promotion.

Overview

30
30
years of professional experience

Work History

VP of Stores

Good Day Farm
02.2024 - Current
  • Duration: (4 months)
  • Responsible for not only leading all states and the Leaders that support them but also driving the strategy for our Retail vertical of 56 stores
  • I am laser focused on creating a culture of "one team"
  • Being a company that our teams would chose everyday of is my North Star
  • Collaborate with my cross functional partners to conceptualize, explore and develop new retail experiences
  • Market test in markets to determine viability and analyze profitability
  • Implement strategy as determined
  • I establish and enforce operational standards, policies, and procedures to uphold brand consistency and customer satisfaction
  • Continuously identify and execute on opportunities to drive store sales and the in-store experience
  • Work closely with our HQ partners to achieve store level targets, omni-channel objectives, and develop incentives to maximize performance
  • Drive profitability by ensuring our field members are meeting sales goals, managing costs, delivering outstanding customer service, and providing helpful insights back to the corporate team
  • Establish performance goals for all direct reports and monitor performance on a continuous basis
  • Partner with the Human Resources team to ensure that Good Day Farm core values, best practices and benefits are extending to our retail teams to ensure a cohesive employee experience
  • Collaborate with HR and Retail Ops teams to consistently refresh and enhance training materials & in-store activations

Senior Director of Stores

Good Day Farm
09.2023 - 05.2024
  • Duration: (6 months)
  • Responsible for overseeing the sales and operations of stores in all 4 defined regions of AR, LA, MO and MS
  • I lead the Regional Managers and General Managers to drive store sales and productivity while creating an outstanding customer shopping and internal team experiences
  • I am also responsible to set, enforce and monitor the uniformity of operational procedures across the region for a fast-growing business
  • Leadership & People Management
  • Lead Regional Managers and General Managers to take proactive steps to continuously improve individual productivity
  • Set clear goals and objectives on both qualitative and quantitative results
  • Develop strategy to support KPIs
  • Strong commitment to self-development and growth of the teams
  • Work cross functionally with all verticals in the organization Operational Excellence
  • Oversee the operation of stores; strives to improve operations standards and to maintain consistency across the stores
  • Manage compliance
  • Monitor accurate stock levels and appropriate product mix by monitoring inventory and cooperating with other stores and buying team
  • Lead the Regional Training team in creating and executing retail training initiatives
  • Drive operational improvements (KPI, daily operation & HR management) Drive the Business & Deliver Results
  • Lead stores through the Director of Stores, Regional Manager and General Managers to achieve and exceed monthly, quarterly, yearly sales plan and target
  • Drive and Improve/maintain strong store P&L
  • Maintain keen awareness of competitor movements and activities

Senior Vice President-Retail-F&B- Brand Partnerships

Neighborhood Goods
03.2021 - 05.2024
  • Duration: (2 years 6 months)
  • Illustrate the effective ways of measuring the scope of profitable business opportunities to a group of executives, present operational roadmaps to control P&L, and educate regarding performance enhancement techniques, driving overall effectiveness
  • Lead private-label collaborations and partner development efforts and timely execution of new store opening roadmap through a cross-functional partnership with 4 Direct Reports and 175 team members
  • Realign headcount to meet traffic and volume requirements of each store to enhance profitability and reduce labor costs
  • Highlights of accomplishments in this role include:
  • Utilized strong business acumen to influence and shape each vertical of the organization and optimize business during the down economy period, amplifying revenue by 150%
  • Built a positive and promising image of brand and boosted customer trip frequency from 1.23 to 3.23 trip visits within 3 years despite of pandemic
  • Drove 30% conversion gains and enhance dwelling time from 1 minute 22 seconds to 3.57 minutes by deploying impactful strategies and increasing customer experience
  • Maximized productivity and employee engagement by introducing the "Summer Mondays" initiative with the idea of every other Monday would get a paid day off and monetizing wages up to 25 % during the holiday season

Director of Stores

Converse
05.2018 - 05.2024
  • Duration: (2 years 11 months)
  • Participated in development and execution of strategy for marketing and pricing and setting financial objectives in cooperation with senior executives to fulfill business requirements of offline stores
  • Increased organizational excellence across all areas of business operations, consisting of merchandising, inventory, store operations, and finance by creating and coordinating a new operational pipeline
  • Contributed to best-ever representation of the brand by initiating share-of-wallet with target consumers through a newly devised strategic plan for all retail formats
  • Steered all responsibilities of key operations to meet and exceed P&L expectations for retail channels and obtain 4-wall profit
  • Identified ideal locations for new stores in alignment with all factors of market demographics, economic dynamics, and traffic
  • Highlights of accomplishments in this role include:
  • Nurtured relationships with the field teams, including store managers and workforce, revamped product placement framework, and sent products to demanding areas, augmenting stores' average conversion rate by 21%
  • Generated revenue of over 202% on resuming store activities after Covid by ensuring rejoining of 95% of the team and maximum availability throughout the pandemic
  • Elevated team engagement scores by over 50% within 90 days, along with 6 internal promotions by implementing people-focused agenda and restructuring job descriptions, restricting District Managers to spend 75% of duty time in stores
  • Leveraged exceptional leadership skills while directing the entire North American stores team, including 2K+ employees and 9 District Managers, producing an annual revenue of $150M for 120 Stores

Apple Market Leader

Apple
05.2014 - 05.2024
  • Duration: (3 years 10 months)
  • Added value to the team by hiring capable individuals and polishing the capabilities of cross-functional employees via effectual training to exceed job requirements
  • Acted as subject matter expert; reviewed and communicated necessary information with stakeholders and prospective groups concerning market inclinations and strategic direction of the department
  • Highlights of accomplishments in this role include:
  • Offered multi-unit leadership to 5500 team members with 6 Direct Reports for 10 stores while heading endeavors of one of the top 10 Markets for Apple
  • Exceeded set sales targets and gained client satisfaction through the highest employee engagement, growing revenue by $1.8B
  • Aided teams with immediate feedback and leadership to surpass defined objectives, consistently maintaining a team performance rate of 79, beating the average target of 71
  • Succeeded in building and directing the Market Team consisting of 3500 employees that generated the best results and gained the highest number of promotions; created a bench of high-performing future leaders for the brand

Flagship Leader

Apple
01.2012 - 05.2024
  • Duration: (2 years 5 months)
  • Researched the latest market trends to align business operations, merchandising strategies, and personnel moves for competitive growth
  • Encouraged best staff performance by coaching, counseling, and leading employees
  • Highlights of accomplishments in this role include:
  • Examined existing operational framework, developed insight regarding business needs, and implemented the corrective action plan, increasing ratings of flagship store from 11 to 76 within 90 days
  • Enabled the store in emerging as a top-performing store in network by approving contracts for seamless provision of merchandise and services
  • Revamped schedules of repair room and related units to streamline workflow while supervising a team of over 500 members for a store with $700M in revenue

Store Leader

Apple
07.2009 - 05.2024
  • Duration: (2 years 7 months)
  • Led talent development endeavors for various retail store positions, modified recruiting processes, and established a performance-oriented culture, to meet new store opening timelines and needs
  • Highlights of accomplishments in this role include:
  • Promoted the culture of accountability and cross-functional collaboration under leadership by presenting an accountability model for all 30 stores in California
  • Monitored and managed inventory by performing audits and maintaining cycle counts and shrinkage control
  • Oversee several facets associated with the review and analysis of reports, trends, and matrices to deliver valuable insight

Senior Manager

Apple
02.2005 - 05.2024
  • Duration: (4 years 6 months)
  • Carried out operational endeavors by scheduling tasks to complete work within the deadline and provide top-quality deliverables
  • Fulfilled workforce requirements by recruiting, selecting, training, and delegating employees at multiple levels
  • Highlights of accomplishments in this role include:
  • Showcased robust analytical skills while overseeing payroll activities and monetizing the operating functions in compliance with all regulations
  • Engaged with customers and stakeholders and responded to the client inquiries to address complaints through top-notch customer service
  • Achieved financial goals consistently by operating annual budget, forecasting expenditures, and analyzing variances

Store Manager Mac Cosmetics- Multi Unit

The Estée Lauder Companies Inc.
04.1995 - 05.2024
  • Duration: (9 years 11 months)
  • I supervised a large team of talented and creative individuals
  • I recruited and trained Artist that were the best example of the brand
  • I managed our P and L and drove successful events for the stores
  • I helped to develop future leaders for Mac

Skills

  • Operational Excellence
  • Financial Performance
  • Development Of Employees
  • Retail Accounting
  • Operating Budgets
  • Income Statements
  • Guest Experience
  • Auditing Standards
  • External Relationships
  • Coaching

Professional Highlights

  • Drove 30% conversion gains and enhanced dwelling time from 1 minute 22 seconds to 3.57 minutes by deploying impactful strategies and increasing customer experience while serving as SVP at Neighborhood Goods.
  • Screened and hired highly-competitive individuals and supported internal promotions for top talent throughout the organization, resulting in achieving KPIs and growing threefold sales within three years.
  • Mentored brand team on assessing consumer interests, improving inventory amounts, and understanding the brands and founders and delivered brand and storytelling training, enhancing brand loyalty and integrity for over 130 brands.
  • Performed as Director of Stores at Converse and leveraged exceptional leadership skills while directing the entire North American stores team, including 2K+ employees and 9 District Managers, producing an annual revenue of $350M for 120 Stores.

Timeline

VP of Stores

Good Day Farm
02.2024 - Current

Senior Director of Stores

Good Day Farm
09.2023 - 05.2024

Senior Vice President-Retail-F&B- Brand Partnerships

Neighborhood Goods
03.2021 - 05.2024

Director of Stores

Converse
05.2018 - 05.2024

Apple Market Leader

Apple
05.2014 - 05.2024

Flagship Leader

Apple
01.2012 - 05.2024

Store Leader

Apple
07.2009 - 05.2024

Senior Manager

Apple
02.2005 - 05.2024

Store Manager Mac Cosmetics- Multi Unit

The Estée Lauder Companies Inc.
04.1995 - 05.2024
Megan Melcher