Megan Melton
Cleveland,TN
Summary
Results-driven professional seeking position as Medical Assistant . Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Healthcare support professional experienced in patient care and staff support. Offers communication skills, knowledge of continuous demands and background with high-volume work. Looking to put knowledge and abilities to good use in fast-paced position focused exceeding expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Service Representative/Phlebotomist
Mako Medical
Henderson, NC
08.2021 - Current
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Traveled to multiple accounts in the Atlanta, GA area being able to fill in as needed at all accounts.
Medical Assistant/ Administrative Assistant
Woodstock Family Practice And Urgent Care
Woodstock, GA
01.2021 - 08.2021
- Organized paperwork such as charts and reports for office and patient needs.
- Managed 150+ patients daily
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Maintained current and accurate medical records for patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Enhanced office productivity by handling high volume of callers per day.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
Patient Care Technician
Erlanger Baroness Hospital
Chattanooga, TN
07.2020 - 01.2021
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Assembled admissions pages and added new pages to patients' charts.
- Helped patients complete activities of daily living.
- Cleaned, sanitized and moved hospital equipment.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
Education
Associate of Science - Pre-nursing
South College
Knoxville, TN02.2023
NHA Certification(s) - Medical And Administrative Assisting
Academy of Allied Health
Chattanooga, TN06.2021
Skills
- System Updates
- Chart Pulling
- Quality Standards and Protocols
- Operational Requirements
- Insurance Verification
- Registration and Scheduling
- Administrative and Office Support
- Communicating to Patients and Families
- Calm and Effective Under Pressure
- Building Rapport and Credibility
- Family Medicine
- Multi-Line Telephone Systems
- Cardiopulmonary Resuscitation (CPR)
- OSHA Regulations
- Emergency Telephone Triage
- CEHRS certification
Certification
- CCMA - Certified Clinical Medical Assistant
- CMAA - Certified Medical Administrative Assistant
- CEHRS - Certified Electronic Health Record Specialist
- First Aid/CPR Certified
Timeline
Patient Service Representative/Phlebotomist
Mako Medical
08.2021 - Current
Medical Assistant/ Administrative Assistant
Woodstock Family Practice And Urgent Care
01.2021 - 08.2021
Patient Care Technician
Erlanger Baroness Hospital
07.2020 - 01.2021
Associate of Science - Pre-nursing
South College
NHA Certification(s) - Medical And Administrative Assisting
Academy of Allied Health
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