Megan Merritt
GroveCity
Summary
A dynamic professional with a proven track record at IBA, adept in attention to detail and coaching. Excelled in fast-paced environments, significantly enhancing teamwork and patient care outcomes. Skilled in problem-solving and fast learning, consistently achieving excellence and fostering positive work environments across diverse roles.
Overview
16
16
years of professional experience
Work History
Patient Care Assistant
IBA
Westerville, OH
10.2020 - Current
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Assisted in meal preparation and feeding support for patients with various dietary restrictions or swallowing difficulties.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
- Documented patient information and care activities in electronic health record.
Customer Service Representative
DSW
COLUMBUS, OHIO
02.2017 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pick/Packer
Snider Blake
Columbus, Ohio
02.2014 - 08.2016
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
Team Lead
Wendys
Columbus
05.2009 - 01.2014
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
GED -
Youth Over Us
Columbus, OH09-2017
Skills
- Attention to detail
- Coaching and mentoring
- Schedule management
- Problem-solving
- Fast learner
- Fast thinking
Timeline
Patient Care Assistant
IBA
10.2020 - Current
Customer Service Representative
DSW
02.2017 - 08.2019
Pick/Packer
Snider Blake
02.2014 - 08.2016
Team Lead
Wendys
05.2009 - 01.2014
GED -
Youth Over Us
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