Megan Merritt
GroveCity
Summary
A dynamic professional with a proven track record at IBA, adept in attention to detail and coaching. Excelled in fast-paced environments, significantly enhancing teamwork and patient care outcomes. Skilled in problem-solving and fast learning, consistently achieving excellence and fostering positive work environments across diverse roles.
Overview
16
16
years of professional experience
Work History
Patient Care Assistant
IBA
10.2020 - Current
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Assisted in meal preparation and feeding support for patients with various dietary restrictions or swallowing difficulties.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
- Documented patient information and care activities in electronic health record.
Customer Service Representative
DSW
02.2017 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pick/Packer
Snider Blake
02.2014 - 08.2016
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
Team Lead
Wendys
05.2009 - 01.2014
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
GED -
Youth Over Us
Columbus, OH09-2017
Skills
- Attention to detail
- Coaching and mentoring
- Schedule management
- Problem-solving
- Fast learner
- Fast thinking
Timeline
Patient Care Assistant
IBA
10.2020 - Current
Customer Service Representative
DSW
02.2017 - 08.2019
Pick/Packer
Snider Blake
02.2014 - 08.2016
Team Lead
Wendys
05.2009 - 01.2014
GED -
Youth Over Us
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