Megan Messer
Lafayette,IN
Summary
Enthusiastic and reliable individual who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Waitress
Joe's Pancake House
11 N Earl Ave, Lafayette, Indiana
08.2018 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Seasonal Gift Shop Manager
Columbian Park Zoo
1915 Scott St, Lafayette, Indiana
03.2019 - 10.2021
- Increased customer satisfaction by implementing efficient inventory management and product display techniques.
- Boosted sales through the development of creative marketing strategies and in-store promotions.
- Managed a team of employees, providing training and guidance to ensure excellent customer service and shop maintenance.
- Developed strong relationships with vendors, negotiating favorable pricing and securing unique products for the gift shop.
- Oversaw daily financial transactions, including cash handling procedures, ensuring accuracy and compliance with company policies.
- Collaborated with other local businesses on joint promotional efforts to increase foot traffic in the area.
Education
Associate of Science - Business Administration
Ivy Tech Community College
Lafayette, IN12.2020
Skills
- Safe Food Handling
- Customer Service
- Attention to detail
- Accurate Money Handling
- Team Collaboration
- Excellent communication
Timeline
Seasonal Gift Shop Manager
Columbian Park Zoo
03.2019 - 10.2021
Waitress
Joe's Pancake House
08.2018 - Current
Associate of Science - Business Administration
Ivy Tech Community College