Detail-oriented professional specializing in commercial loan processing. Expertise in financial analysis and risk assessment, with strong organizational skills. Managed loan documentation and improved customer relationships, driving operational efficiency and timely closings. Demonstrated leadership in team settings and effective problem-solving.
Overview
6
6
years of professional experience
Work History
Venue Host
The Orrmont Estate
Piqua, Ohio
03.2025 - Current
Coordinated with vendors to secure necessary supplies and services for events.
Supervised staff to ensure high-quality service and guest satisfaction.
Developed and maintained event timelines to facilitate smooth execution.
Implemented safety protocols to ensure regulatory compliance.
Conducted regular inspections to verify facility readiness and cleanliness.
Resolved customer complaints promptly to maintain positive relations.
Managed venue setup and breakdown for various events, ensuring efficiency.
Trained new bartenders on drink preparation and upselling techniques.
Commercial Loan Processor
Superior Credit Union
01.2023 - 08.2026
Prepared all commercial loan closing documents and settlement packages.
Processed loan payoffs, ensuring accuracy and compliance with company policies.
Conducted annual reviews with loan officers to assess compliance of business loans.
Assisted in identifying potential companies for loan opportunities, enhancing outreach efforts.
Organized Excel spreadsheets to streamline project tracking for loan officers.
Maintained detailed records of loan transactions and correspondence for auditing purposes.
Performed quality control audits to ensure adherence to regulatory requirements.
Coordinated with third parties to obtain necessary documents for loan approvals.
Team Leader on the Teller line
Superior Credit Union, Inc
06.2021 - 01.2023
Coordinated staff lunch and break schedules to ensure adequate coverage during shifts.
Resolved daily operational issues, maintaining seamless teller line service.
Trained staff on teller line operations and credit union policies.
Conducted performance reviews to evaluate progress and identify development opportunities.
Accepted cash deposits from Brink's company and counted drawers daily.
Implemented strategies to enhance member satisfaction and service efficiency.
Motivated team members, fostering a positive work environment that promoted collaboration.
Monitored team performance, providing feedback for continuous improvement.
Assistant Manager
Arby's
12.2020 - 06.2021
Planned coverage and supplies for each shift to ensure operational efficiency.
Supervised daily operations, including staff scheduling and task assignments.
Trained new employees on customer service standards and food safety protocols.
Maintained accurate financial records by completing closing paperwork in Excel.
Monitored food preparation processes to comply with health regulations.
Resolved customer complaints swiftly to enhance satisfaction and dining experience.
Implemented inventory management practices to ensure product availability and freshness.
Ensured cleanliness and organization of dining areas for a welcoming environment.
Cashier
Walmart
03.2020 - 12.2020
Operated cash register, processing transactions efficiently and accurately.
Executed daily financial reconciliation to ensure accuracy in cash handling.
Directed employees to workstations and established break times to maintain productivity.
Resolved customer issues, enhancing overall satisfaction and service experience.
Maintained a clean and organized checkout area for optimal customer interactions.
Collaborated with team members during peak hours to streamline store operations.
Trained new staff on register operations, stock procedures, and customer service protocols.
Assisted customers with inquiries, providing product information and advice.