Megan M Hammond
York,SC
Summary
Detail-oriented and organized [Job Title] handles high call volumes in fast-paced environments. Skillful in researching issues, updating accounts, and processing new transactions. Excellent research and conflict management abilities.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
23
23
years of professional experience
Work History
Financial Services Representative
World Finance
07.2023 - Current
- Developed and implemented strategies for financial planning, investments, and retirement.
- Researched and evaluated clients' financial objectives and risk tolerance levels.
- Analyzed financial data to identify opportunities for increasing profitability.
- Ensured that all customer inquiries were answered promptly and completely.
- Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
- Cold-called potential clients to discuss available financial products and services.
- Built and maintained strong client relationships through exceptional service and communication.
- Received and posted payments to loan accounts.
Call Center Representative
Iqor
07.2020 - Current
- Offered actionable solutions for customer concerns, following internal database prompts and company scripts
- Delivered accurate organizational information about products, services, and procedures
- Safeguarded customer data by observing information security policies and confidentiality guidelines
- Handled caller needs for sales, service, and account problems
- Documented customer transactions, processed payments, and conveyed delivery information
- Accepted and processed applications for new services
- Answered incoming calls, chat messages, and email communications to handle product concerns
- Accommodated callers with language interpretation and call escalation to specific departments
- Referred unresolved customer grievances to designated departments for further investigation
- Met inbound customer needs while maintaining strict performance targets
- Resolved issues based on thorough investigations of concerns
Customer Service Representative
Iqor
07.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Sales Associate
Dollar General
10.2019 - 02.2020
- Checked sister stores and online options to locate items for customers
- Helped customers navigate store, complete sales, and process returns
- Processed payments quickly and and made accurate change to keep customer flow moving
- Assisted with receiving, pricing and merchandising
- Met goals consistently while working independently within team environment
- Maintained calm demeanor and managed issues professionally and according to company standards
- Assisted customers with sales and service needs
- Discussed promotions and special offers to customers to increase sales
- Built attractive displays and merchandised products
- Rotated stock using clearance markdowns and special sales promotions
Telemarketer
Paradise Home improvement
06.2019 - 10.2019
- Answered phone calls quickly and efficiently to exceed target goals for customer phone contacts
- Maintained minimum level of contacts per hour to meet department standards
- Contacted potential customers by telephone to sell products, services, or schedule appointments
- Gauged prospect interests and needs to set appointments to address needs
- Kept callers focused on products and benefits with skilled call management
- Answered warm inbound calls from potential customers answering advertising solicitations
Sales Associate
Walgreens
11.2015 - 04.2016
- Checked sister stores and online options to locate items for customers
- Helped customers navigate store, complete sales, and process returns
- Built attractive displays and merchandised products
- Assisted with receiving, pricing and merchandising
- Discussed promotions and special offers to customers to increase sales
- Processed payments quickly and and made accurate change to keep customer flow moving
- Assisted customers with sales and service needs
Server
Applebees
02.2006 - 11.2006
- Processed credit card transactions, gift cards, and cash transactions
- Delivered food and beverages promptly to customers
- Followed safety, sanitization, and food handling guidelines
- Supported bussers with table-cleaning during high-volume shifts
- Memorized menu additions, changes, and limited offerings
- Reconciled cash tills from dining sales as part of closing duties
- Coordinated table assignments and arranged tables for groups
- Explained new menu item, seasonal, and daily special details
- Kept food service and preparation areas clean and neat
- Entered orders into computer system to coordinate with kitchen staff
- Satisfied customers with fast, friendly and knowledgeable support
- Managed billing and payments with POS system and accurate order input
- Supported team consistently, helping with hostess, food delivery and bussing needs
- Increased bill totals by suggesting drinks, desserts and other add-on purchases
- Minimized complaints by keeping drinks full and delivering correct orders
- Enhanced team efficiency with well-stocked stations and efficient side work
- Managed customer expectations, communicating realistic food preparation times and opinions on menu items
- Helped customers pair beverages with food orders by offering knowledgeable advice on wine and liquors
- Prepared hot, cold, and mixed drinks for patrons, including chilling bottles of wine
- Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables
Sales Associate
Smokers Depot
07.2001 - 07.2002
- Helped customers navigate store, complete sales, and process returns
- Checked sister stores and online options to locate items for customers
- Resolved customer concerns using strong communication and conflict management skills
- Increased per-customer revenue with suggestive selling practices
- Rotated stock using clearance markdowns and special sales promotions
- Managed multiple tasks simultaneously while meeting deadlines
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Delivered consistent service to develop customer base
- Met goals consistently while working independently within team environment
- Assisted customers with sales and service needs
- Maintained calm demeanor and managed issues professionally and according to company standards
- Processed payments quickly and and made accurate change to keep customer flow moving
- Assisted with receiving, pricing and merchandising
- Created great customer experiences with personalized sales support
Education
Diploma -
Rock Hill High School
Rock Hill, SC06.1999
Skills
- Call logging
- Quality control
- Database research
- Caller accommodations
- New teller training
- Appointment scheduling
- Account updates
- Customer Service
- Call Center
- Ability To Prioritize
- Customer Inquiries
- Answering Questions
- Cash Management
- Regulatory Compliance
- Customer Relationship Building
- Sales Goals
- Hospitality and accommodation
- Account documentation
- Cash Handling
- Loan Applications
- Financial Services
Timeline
Financial Services Representative
World Finance
07.2023 - Current
Customer Service Representative
Iqor
07.2021 - 02.2022
Call Center Representative
Iqor
07.2020 - Current
Sales Associate
Dollar General
10.2019 - 02.2020
Telemarketer
Paradise Home improvement
06.2019 - 10.2019
Sales Associate
Walgreens
11.2015 - 04.2016
Server
Applebees
02.2006 - 11.2006
Sales Associate
Smokers Depot
07.2001 - 07.2002
Diploma -
Rock Hill High School
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