Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Megan Miley

Murfreesboro,TN

Summary

Accomplished CFO and COO at Miley Home Improvement, Inc. Looking for remote position either in REO Asset Management and Property Preservation or Construction.

I leveraged financial strategy development and exceptional leadership to reduce operational costs and enhance company performance. Skilled in audit coordination and fostering team collaboration, my approach resulted in increased efficiency and compliance, showcasing adaptability and a continuous learning mindset.

Finance professional prepared for high-level challenges, bringing valuable experience in strategic financial management and operational efficiency. Known for fostering collaborative environments and driving results. Adept at navigating complex financial landscapes and adapting to evolving business needs. Strategic finance leader with robust experience in corporate financial management and strategic planning. Strong focus on team collaboration, driving financial performance, and adapting to changing business needs. Expertise in financial analysis, budgeting, risk management, and compliance. Known for reliability and achieving significant results through effective leadership and strategic decision-making.

Overview

28
28
years of professional experience

Work History

CFO and COO

Miley Home Improvement, Inc.
04.2006 - 02.2024
  • Oversaw budgets, payroll, and accounts payable and receivable.
  • Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across various departments.
  • Prepared accurate financial statements at end of quarter to summarize financial health and business performance.
  • Conducted detailed analysis of company financial information and oversaw preparation of related reports.
  • Managed relationships with external auditors, ensuring a smooth and efficient annual audit process with minimal findings or issues identified.
  • Ensured compliance with all regulatory requirements by staying current on industry developments and implementing necessary controls within the organization.
  • Oversaw the preparation and submission of all tax filings, mitigating potential risks associated with noncompliance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Boosted brand awareness by creating and executing innovative marketing campaigns.
  • Analyzed market trends to identify new opportunities and adjust advertising plans accordingly.
  • Supervised team of [Number] construction workers to maintain productivity and quality of work.
  • Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
  • Identified and resolved construction issues promptly to prevent delays.
  • Completed projects within time constraints by effectively managing schedules and allocating resources.
  • Provided administrative support during bidding processes by preparing documentation packages, tracking submissions, and communicating updates to relevant parties.
  • Oversaw employee scheduling, timesheet management, and payroll processing to maintain accurate records.
  • Managed accounting invoices and billings, balanced accounts and created financial reports.
  • Streamlined office operations by implementing efficient document management and filing systems.
  • Coordinated procurement of project plans and specifications and routed data to construction management team.
  • Communicated with clients daily via emails, telephone, texting and social media.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.

REO Director and Administrator

California REO Management
10.1999 - 02.2006
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Stayed informed on market trends and economic factors affecting the real estate industry, allowing for strategic decisions in asset management activities.
  • Maximized recovery rates by strategically disposing of non-performing loans and repossessed properties at opportune moments in the market cycle.
  • Nurtured a network of trusted contractors who consistently provided reliable services at competitive prices for property maintenance needs.
  • Developed strong relationships with local real estate agents to ensure optimal exposure of REO listings.
  • Streamlined processes for evictions and property preservation, expediting asset turnaround times.
  • Conducted comprehensive property valuations to accurately price assets, leading to increased profitability.
  • Ensured timely reporting of asset performance metrics to senior management, facilitating informed decision-making processes.
  • Maintained compliance with state and federal regulations throughout the asset management process, avoiding potential fines or penalties.
  • Established efficient workflows for managing large volumes of REO properties, ensuring that tasks were completed in a timely manner while maintaining the highest level of quality control.
  • Developed comprehensive property profiles that included photographs, descriptions, pricing details, and other relevant information for potential buyers'' review.
  • Partnered with local real estate professionals to expand referral networks and increase property visibility among potential buyers.
  • Collaborated with asset managers to develop effective strategies for property preservation, reducing repair costs.
  • Continuously improved internal processes and procedures by staying current with industry trends and best practices, resulting in a more streamlined and effective REO management system.
  • Prevented unnecessary expenses by overseeing repairs made on distressed properties while adhering to strict budgets set forth by asset managers.
  • Managed a diverse portfolio of REO properties, ensuring timely inspections, maintenance, and disposition.

Administrative Assistant

Teleconnection Communications, Inc.
04.1996 - 10.1999
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.

Education

Associate of Arts - Business Management

Saddleback College
Mission Viejo, CA

Skills

  • Cash flow management
  • Financial process improvement
  • Financial strategy development
  • Audit coordination
  • Adaptability to change
  • Corporate governance
  • Regulatory compliance
  • Continuous learning mindset
  • Business valuation techniques
  • Capital structure optimization
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Strong communication skills
  • Team leadership qualities
  • Vendor management experience
  • Networking and relationship building
  • Property valuation expertise
  • Ethical conduct and integrity
  • Market research
  • Property inspection
  • Negotiation
  • Real estate transactions
  • Repair management
  • Appraisal review
  • Asset management
  • Portfolio analysis
  • Loss mitigation
  • Escrow management
  • Foreclosure process
  • Office administration
  • Organization and multitasking
  • Office management
  • Staff management
  • Accounting procedures
  • Customer service management
  • Administrative support
  • Scheduling and calendar management
  • Computer skills
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook

Languages

Spanish
Limited Working

Timeline

CFO and COO

Miley Home Improvement, Inc.
04.2006 - 02.2024

REO Director and Administrator

California REO Management
10.1999 - 02.2006

Administrative Assistant

Teleconnection Communications, Inc.
04.1996 - 10.1999

Associate of Arts - Business Management

Saddleback College

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Megan Miley