Megan Miller
Jonesborough,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Citicorp Credit Services, Inc.
03.2018 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and online account servicing, improving overall user experience.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Developed trainings for new hire and tenured agents.
- Cross-trained and provided backup support for two additional departments.
Front Desk Receptionist
City Of Johnson City, Tennessee
10.2017 - 03.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Front Line Worker
Pal's Sudden Service
08.2016 - 10.2017
- Maintained a strong knowledge of company products and services, aiding customers in making informed decisions.
- Coordinated efforts with team members during busy periods, streamlining operations for optimal results.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously without sacrificing quality.
- Enhanced customer satisfaction by providing timely and efficient service to patrons.
Education
High School Diploma -
David Crockett High School
Jonesborough, TN05.2015
Skills
- Customer Service
- Problem-Solving Abilities
- Active Listening
- Critical Thinking
- Microsoft Office Suite
- Computer Proficiency
- Money Handling Abilities
- Client Relations
- Call Center Operations
- Customer Education
- Information Security
Timeline
Customer Service Representative
Citicorp Credit Services, Inc.
03.2018 - Current
Front Desk Receptionist
City Of Johnson City, Tennessee
10.2017 - 03.2018
Front Line Worker
Pal's Sudden Service
08.2016 - 10.2017
High School Diploma -
David Crockett High School