Megan Milliner
Marquette,MI
Summary
Dynamic professional with extensive experience in guest services at Base Hospitality, excelling in problem-solving and cash handling. Proven track record of enhancing customer satisfaction through effective communication and conflict management. Recognized for streamlining operations and training staff, contributing to improved service delivery and operational efficiency.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Base Hospitality
05.2025 - Current
- Greeted and assisted guests, ensuring positive first impressions and exceptional customer service.
- Managed check-in and check-out processes efficiently, streamlining guest flow and enhancing operational efficiency.
- Responded to guest inquiries and resolved issues promptly, maintaining high satisfaction levels throughout stays.
- Coordinated with housekeeping to ensure room readiness, improving turnaround times for incoming guests.
- Processed reservations using property management systems, optimizing occupancy rates through effective booking strategies.
- Maintained accurate records of guest interactions, contributing to improved data management and reporting accuracy.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Teller
Embers Credit Union
01.2025 - 05.2025
- Processed customer transactions efficiently, ensuring accuracy and compliance with credit union policies.
- Assisted members with account inquiries, providing prompt and informative responses to enhance customer satisfaction.
- Maintained cash drawer integrity by balancing daily transactions and reconciling discrepancies promptly.
- Promoted financial products to members, increasing awareness of services available at the credit union.
- Collaborated with team members to streamline operational processes, resulting in improved service delivery times.
- Implemented best practices for security measures during cash handling, safeguarding assets against potential risks.
- Conducted routine audits of cash drawers and transaction records to ensure adherence to regulatory standards.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Night Audit Manager
Hampton Inn By Hilton
07.2020 - 05.2022
- Supervised night audit processes, ensuring accuracy in financial reporting and compliance with company standards.
- Trained and mentored staff on audit procedures, enhancing team efficiency and service quality.
- Implemented nightly reconciliation protocols, minimizing discrepancies and improving operational workflows.
- Managed front desk operations, addressing guest inquiries and resolving issues promptly to enhance satisfaction.
Education
Northern Michigan University
Marquette, MISkills
- Guest services
- Problem-solving skills
- Cash handling
- Customer service
- Oral and written communications
- Listening skills
- Conflict and issue documentation
- Conflict management
Accomplishments
* Feeding America Volunteer
* Animal Caregiver at Upper Peninsula Animal Welfare Shelter
* Empty Bowls Volunteer
* JJ Packs Volunteer
* Career Fair Volunteer
Timeline
Front Desk Agent
Base Hospitality
05.2025 - Current
Teller
Embers Credit Union
01.2025 - 05.2025
Night Audit Manager
Hampton Inn By Hilton
07.2020 - 05.2022
Northern Michigan University