Megan Mills
Anthem,Arizona
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Brand Representative-Sales Associate
Altar'd State
07.2023 - 10.2023
- Showed understanding of customer's personal style and preferences when offering product advice.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Communicated product value, quality, and style to educate and entice potential customers.
- Rang up customers by processing cash and credit payments to complete sales transactions.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Hostess
Anthem Golf and Country Club
12.2022 - 03.2023
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Game Master
North Valley Escape Room
05.2022 - 11.2022
- Delivered timely and accurate direction to keep game moving and players interested and engaged.
- Observed and listened to players in order to stay up to date on gameplay.
- Explained rules and regulations of facilities and entertainment attractions to customers.
- Memorized several escape rooms in order to reset rooms after customers finished their game to be exactly as it was before.
- Created a friendly and fun atmosphere to help customers have as much fun as possible.
- Vacuumed the rooms at the end of the day or when it looks dirty during the day to keep the rooms as clean as possible for customers.
Education
High School Diploma -
Boulder Creek High School
Anthem, AZ05.2021
Some College (No Degree) -
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- Guest Engagement
- Service Prioritization
- Reservation Management
- Customer Service
- Positive and Professional
- Memorization
- Complaint Handling
- Organizational Skills
Timeline
Brand Representative-Sales Associate
Altar'd State
07.2023 - 10.2023
Hostess
Anthem Golf and Country Club
12.2022 - 03.2023
Game Master
North Valley Escape Room
05.2022 - 11.2022
High School Diploma -
Boulder Creek High School
Some College (No Degree) -
Maricopa Community Colleges - Glendale Community College
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