Megan Riley
Beaumont,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Successful at transforming unhappy individuals into long-term customers by leveraging industry knowledge and exceptional service skills. Bringing top-notch sales, operational and leadership abilities. Centered on building customer satisfaction and loyalty with high-quality support. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
The Monogram Shop
Beaumont, TX
12.2019 - 10.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of 60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Described product highlights and benefits to help guide purchasing decisions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Clinical Assistant
Wilson's Chiropractic
Beaumont, TX
01.2017 - 12.2017
- Sanitized, restocked and organized exam rooms and medical equipment.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
- Assisted patients with basic care needs.
- Equipped patients with assistance required for basic care.
- Performed 10 minute massages on injured areas of patients
Timekeeper
Conex
Beaumont, TX
02.2007 - 11.2007
- Processed employee W-9 and I-9 forms and managed benefits and leave time.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Updated employee files with new details such as changes in address or salary levels.
- Researched and resolved time discrepancies.
- Managed payroll data entry and processing for 300 employees to comply with predetermined company guidelines.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Processed payrolls on regular basis for more than 300 employees nationally.
- Maintained payroll information by calculating, collecting and entering data.
Retail Store Manager
Hot Topic
Beaumont, TX
03.2000 - 01.2006
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Reduced shrinkage by closely monitoring inventory and security procedures.
Education
High School Diploma -
West Brook Sr High School
Beaumont, TXSkills
- Customer Order Management
- Carrier Relations
- Inputting Claims
- Calm and Professional Under Pressure
- Order and Refund Processing
- Responding to Difficult Customers
- Customer Service and Assistance
- Cash Register Operations
- Cash Counting
- Team-Oriented and Cooperative
- Excellent Attention to Detail
Timeline
Customer Service Specialist
The Monogram Shop
12.2019 - 10.2021
Clinical Assistant
Wilson's Chiropractic
01.2017 - 12.2017
Timekeeper
Conex
02.2007 - 11.2007
Retail Store Manager
Hot Topic
03.2000 - 01.2006
High School Diploma -
West Brook Sr High School
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