Megan Mirowski
Cape Coral,FL
Summary
Results-driven Service Advisor recognized for high productivity and efficient task completion. Specialized in customer service, technical troubleshooting, and workflow optimization to enhance service quality. Excel in communication, problem-solving, and time management, ensuring client satisfaction and operational excellence.
Overview
7
7
years of professional experience
Work History
Service Advisor
BMW of Fort Myers
Fort Myers, FL
01.2023 - 07.2024
- Developed strong relationships with customers by providing exceptional customer service.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Ensured that all customer inquiries were handled promptly and accurately.
Service Advisor
Mercedes Benz of Fort Myers
Fort Myers, FL
11.2020 - 04.2021
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Developed strong relationships with customers by providing exceptional customer service.
Head Cashier/Executive Office Assistant
BMW of Schererville
Schererville, IN
04.2019 - 10.2020
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Investigated discrepancies between reported sales figures and actual amounts collected at registers.
Parts Specialist/Customer Service Head Cashier
Bob Rohrman Nissan
Chesterton, IN
04.2018 - 04.2019
- Maintained accurate records of all inventory transactions in the computer system.
- Organized and labeled parts to ensure easy identification and retrieval.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Balanced daily transactions on a computerized point-of-sale system.
Parts Specialist
Southlake Nissan
Chesterton, IN
07.2017 - 04.2018
- Analyzed existing inventories to determine which items should be reordered or discontinued from stock lists.
- Processed returns, exchanges, and refunds in a timely manner.
- Received customer orders and placed them into the system for processing.
Skills
- Customer Retention and Service Index (CSI) of 950
- Proficient Computer Skills with Microsoft Office Suite (Word, Excel, Outlook)
- Data Entry through CDK Global and Dealertrack
- Strong Work Ethic
- Client Rapport and Resolution
- Customer Relationship Management
- Workflow Management
- Performance Goals
- Knowledgeable in General Automotive Repair and Modification/Maintenance
Timeline
Service Advisor
BMW of Fort Myers
01.2023 - 07.2024
Service Advisor
Mercedes Benz of Fort Myers
11.2020 - 04.2021
Head Cashier/Executive Office Assistant
BMW of Schererville
04.2019 - 10.2020
Parts Specialist/Customer Service Head Cashier
Bob Rohrman Nissan
04.2018 - 04.2019
Parts Specialist
Southlake Nissan
07.2017 - 04.2018