Megan Mobbs
Rockmart,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Unit Secretary
Atrium Health Floyd Medical Center
2021.04 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
Patient Service Representative
Harbin Clinic Medical Oncology
2019.04 - 2021.04
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Server/Bartender
Olive Garden
2017.03 - 2019.03
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Cedartown High School
Cedartown, GA06.2015
No Degree - Dual-Enrollment
Georgia Northwestern Technical College
Rome, GA06.2015
Skills
- Incoming Call Management
- Patient data confidentiality
- Document Management
- Patient chart maintenance
- Medical Records Management
- Professional telephone etiquette
- Training and coaching
- Customer Service
- Appointment Scheduling
- Conflict resolution techniques
Timeline
Unit Secretary
Atrium Health Floyd Medical Center
2021.04 - Current
Patient Service Representative
Harbin Clinic Medical Oncology
2019.04 - 2021.04
Server/Bartender
Olive Garden
2017.03 - 2019.03
High School Diploma -
Cedartown High School
No Degree - Dual-Enrollment
Georgia Northwestern Technical College
Similar Profiles
Devyn ShiflettDevyn Shiflett
Registered Nurse Case Manager at Atrium Health Floyd Medical CenterRegistered Nurse Case Manager at Atrium Health Floyd Medical Center
Olivia DavisOlivia Davis
Lactation Consultant at Atrium Health Floyd Medical CenterLactation Consultant at Atrium Health Floyd Medical Center
Aryn SantosAryn Santos
Registered Radiologic Technologist at Atrium Health Floyd Medical CenterRegistered Radiologic Technologist at Atrium Health Floyd Medical Center