Megan Mobbs
Rockmart,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Unit Secretary
Atrium Health Floyd Medical Center
04.2021 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
Patient Service Representative
Harbin Clinic Medical Oncology
04.2019 - 04.2021
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Server/Bartender
Olive Garden
03.2017 - 03.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Cedartown High School
Cedartown, GA06.2015
No Degree - Dual-Enrollment
Georgia Northwestern Technical College
Rome, GA06.2015
Skills
- Incoming Call Management
- Patient data confidentiality
- Document Management
- Patient chart maintenance
- Medical Records Management
- Professional telephone etiquette
- Training and coaching
- Customer Service
- Appointment Scheduling
- Conflict resolution techniques
Timeline
Unit Secretary
Atrium Health Floyd Medical Center
04.2021 - Current
Patient Service Representative
Harbin Clinic Medical Oncology
04.2019 - 04.2021
Server/Bartender
Olive Garden
03.2017 - 03.2019
High School Diploma -
Cedartown High School
No Degree - Dual-Enrollment
Georgia Northwestern Technical College
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