MEGAN MOORE
Milwaukee,WI
Summary
Dependable accounting professional recognized for reliability, integrity, and a swift learning ability. Strong work ethic and resourcefulness drive a commitment to establishing long-term relationships with customers, fostering trust, and reducing account closure rates. Substantial experience in banking and finance provides expertise in understanding customer needs and recommending tailored banking products effectively. Strong analytical, communication, and teamwork skills, along with adaptability to new environments, enhance contributions to team success while maintaining a positive attitude and dedication to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Investment Client Services Senior Representative
Northwestern Mutual
10.2024 - Current
- Serve as a senior point of contact for high-net-worth and mass-affluent clients, providing exceptional service across brokerage, advisory, retirement, and insurance-related investment accounts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Supports Financial Advisors with complex investment account servicing, including new account onboarding, asset transfers, distributions, rollovers, and maintenance requests.
- Processed and reviewed investment transactions with a high degree of accuracy while ensuring compliance with FINRA, SEC, and firm regulatory standards.
- Resolves complex client issues related to account discrepancies, trade corrections, beneficiary changes, and documentation requirements, often under time-sensitive conditions.
- Interpretates and explained investment products, account structures, and firm policies to clients in a clear, professional, and client-focused manner.
- Acts as a subject-matter resource for junior representatives, providing guidance, mentoring, and quality oversight on escalated cases.
- Collaborates cross-functionally with Compliance, Operations, and Advisory teams to resolve service issues and improve client experience.
- Consistently meets or exceeded service-level agreements (SLAs) while managing a high volume of complex client requests.
- Identified process gaps and contributed to continuous improvement initiatives that enhanced efficiency, accuracy, and client satisfaction.
- Maintained detailed and compliant documentation of all client interactions within internal systems and CRM platforms.
HUMAN RESOURCE MANAGER
Essential Life Home Care Services
03.2023 - 09.2024
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Recruitment Workplace Management
- Manage onboarding Update policies and procedures.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Recruited top talent to maximize profitability.
- Devised hiring and recruitment policies for > 50 employees in the company.
FINANCIAL ADVISOR TRAINEE
Northwestern Mutual
12.2022 - 03.2023
- Learned how to create and manage investment portfolios
- Provided ongoing support to clients, addressing concerns and adjusting strategies as needed
- Increased referral business by fostering strong professional networks and maintaining excellent communication with existing clients.
- Meet with potential clients in person and via Zoom
- Made 100 calls per day to leads
- Collaborated with clients to develop customized investment portfolios.
- Presented financial plans and investment recommendations to clients.
- Developed and maintained strong relationships with clients to maximize satisfaction.
EMPLOYMENT SECURITY ASSISTANT III
Department of Workforce Development
10.2021 - 10.2022
- Efficiently, effectively, and accurately establishing an Unemployment Insurance initial claim.
- Evaluate and assess submissions, claims, or disputes according to established guidelines and procedures.
- Conduct thorough research and analysis to determine the validity and accuracy of information presented.
- Review evidence, documentation, and testimonies to make fair and impartial decisions.
- Ensure compliance with regulations, policies, and legal standards throughout the adjudication process.
- Communicate decisions clearly and professionally to involved parties, explaining reasoning and outcomes.
- Maintain detailed records and documentation of all adjudication activities and decisions.
- Collaborate with colleagues and stakeholders to resolve complex cases or discrepancies.
- Provide guidance and support to individuals or organizations involved in the adjudication process.
- Participate in training sessions and professional development activities to enhance adjudicative skills.
- Managed approximately 20 incoming calls, emails and faxes per day from clients.
DEPOSIT SERVICE SPECIALIST
North Shore Bank
01.2017 - 01.2021
- Provide maintenance expertise to both business and personal account holders (balancing sheet inquiries and online banking assistance).
- Receive and provide customer support for up to 300 in-bound callers daily.
- Successfully troubleshoot issues and resolve escalations for account holders while maintaining the company’s rules and guidelines.
- Follow standard verification to make sure that confidential information is only shared with the account holder listed.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
Customer Service Representative
BMO Harris Bank
09.2016 - 09.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Handle inbound calls from customers regarding inquiries, complaints, troubleshooting, and product/service questions.
- Provide exceptional customer service by actively listening to customers, understanding their needs, and resolving issues promptly.
- Accurately document all interactions and transactions using company's CRM software or database.
- Follow call center scripts and procedures to ensure consistency and compliance with company policies.
- Maintain high level of professionalism and empathy when interacting with customers, ensuring positive customer experience.
- Escalate complex issues to appropriate teams or supervisors for resolution when necessary.
- Meet or exceed daily, weekly, and monthly performance metrics, including call handling time, productivity, and quality targets.
- Continuously develop knowledge of products, services, and procedures to effectively address customer inquiries.
- Adapt to changing call volumes and prioritize tasks effectively to manage high volume of calls efficiently.
- Collaborate with team members and supervisors to achieve team goals and improve overall call center performance.
Personal Banker
Chase Bank
01.2012 - 01.2014
- Provide accurate, prompt, and professional service to account holders by performing financial transactions which include but not limited to deposits withdrawals, balance inquiries for both business and personal accounts
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintains balancing and transaction accuracy within established standards and resolve out of balance situations.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
Education
Associate of Science - Accounting And Business Management
Bryant & Stratton College
Glendale, WI12.2028
High School Diploma -
James Madison High
Milwaukee, WI06.2006
Skills
- General Ledger Management
- Financial Statements
- Microsoft Office proficiency
- Records Management
- Recruitment and hiring
- Human Resources Operations
- Relationship Building
- Portfolio Management
- Customer Service
- Client Relationship Management
- Attention to Detail
- Financial Statements Preparation
Industry
Financial Services and Human Resources
References
Ramon Green, 414-559-5535, Sargent | United States Army Reserve
India Smith, 414-335-6265, Client Service Coordinator
Timeline
Investment Client Services Senior Representative
Northwestern Mutual
10.2024 - Current
HUMAN RESOURCE MANAGER
Essential Life Home Care Services
03.2023 - 09.2024
FINANCIAL ADVISOR TRAINEE
Northwestern Mutual
12.2022 - 03.2023
EMPLOYMENT SECURITY ASSISTANT III
Department of Workforce Development
10.2021 - 10.2022
DEPOSIT SERVICE SPECIALIST
North Shore Bank
01.2017 - 01.2021
Customer Service Representative
BMO Harris Bank
09.2016 - 09.2017
Personal Banker
Chase Bank
01.2012 - 01.2014
High School Diploma -
James Madison High
Associate of Science - Accounting And Business Management
Bryant & Stratton College