Megan Moreno

Implemented standard operating procedures for training and development programs to ensure compliance with service level agreements.
Conducted audits on inbound and outbound processes prior to shipping to maintain quality standards.
Ensured proper labeling and documentation for hazardous materials in accordance with safety regulations.
Collaborated with problem resolution teams to enhance customer satisfaction and uphold quality expectations.

• Designed and developed training materials for new employees in the organization.
• Conducted onboarding sessions to orientate new staff members about company policies and procedures.
• Provided feedback on employee performance based on observed results during training sessions.
• Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
• Developed assessment tests to evaluate trainees' knowledge of course material.
• Assisted with the development of online learning modules for remote learners.
• Maintained up-to-date records of trainee progress and provided regular updates to management team.

• Developed and implemented test plans, strategies, and processes to ensure quality assurance of products.
• Supervised a team of QA Engineers in executing all phases of testing activities.
• Reviewed requirements documents and technical specifications to provide timely and meaningful feedback.
• Analyzed existing systems for potential areas of improvement.
• Created detailed bug reports with steps to reproduce the issue along with screenshots.
• Assisted developers in troubleshooting issues related to software applications.
• Provided support in developing automation scripts using various tools like Selenium WebDriver, Cucumber .
• Managed customer complaints, ensuring timely resolution and implementing changes to prevent recurrence.
• Completed unit and regression tests on software and individual modules.

• Received and processed incoming shipments, verifying accuracy of items received against purchase orders.
• Inspected and tested equipment to ensure proper functioning prior to being placed in inventory.
• Operated powered industrial vehicles such as forklifts to transport goods within the warehouse.
• Loaded outbound shipments onto delivery trucks, ensuring that packages were properly secured before transportation.
• Assembled customer orders from stock and packaged them for shipment according to established procedures.
• Labeled containers, container tags, or products using marking tools such as labels or ink stamps.
• Repaired damaged packaging material when necessary to prepare items for shipping or storage.
• Cleaned work area at the end of each shift, including sweeping floors and removing debris from dock area.
• Followed safety regulations while operating machinery and handling hazardous materials.
• Collaborated closely with other departments such as production, quality control, sales, to ensure smooth operations.
• Staged and sorted multiple types of products for loading.
• Determined shipping methods, routes or rates for materials to be shipped.

• Greeted customers and visitors in a professional manner.
• Answered incoming calls and routed to appropriate personnel.
• Scheduled appointments for clients and ensured accuracy of information.
• Maintained a neat, organized reception area.
• Assisted with mail sorting and distribution.
• Provided administrative support to the receptionist.
• Managed office supplies inventory and reordered when necessary.
• Prepared documents such as invoices, reports, memos, letters, financial statements.
• Organized filing system for easy retrieval of documents.
• Performed data entry tasks into various software systems accurately and quickly.
• Kept track of meeting room bookings and prepared them prior to use.
• Operated multi-line telephone system to handle high volume of daily calls to office.
• Scheduled and confirmed appointments and meetings for management team.
• Maintained daily calendars, set appointments with clients and planned daily office events.