Megan Moreno
Selma
Summary
Dedicated paraeducator with strong classroom management skills, enhancing student engagement and collaboration. Committed to fostering a positive learning environment and supporting diverse learning needs.
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Paraeducator
Sanger Unified School District
Sanger, CA
08.2021 - Current
- Supported instructional activities by assisting teachers in classroom management and student engagement.
- Collaborated with educators to develop and adapt lesson materials for various learning styles.
- Monitored student progress, providing feedback and support to enhance academic performance.
- Facilitated communication between teachers, parents, and support staff to ensure cohesive educational strategies.
- Assisted in organizing extracurricular activities that promote social skills and teamwork among students.
- Evaluated classroom resources and suggested improvements to enhance teaching effectiveness and student outcomes.
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Improved student social skills through facilitating peer interactions, modeling appropriate behaviors, and promoting empathy among classmates.
- Instructed small groups of students in basic concepts such as alphabet, shapes, and color recognition.
Bartender
Self-employed
06.2017 - Current
- Crafted innovative cocktail recipes, enhancing customer experience and satisfaction.
- Developed strong relationships with regular customers, promoting loyalty and repeat business.
- Organized special events, coordinating logistics to provide exceptional service delivery.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Customer Service Representative
The Home Depot Inc
Selma, CA
02.2016 - 09.2021
- Assisted customers with product inquiries, ensuring high satisfaction through effective communication.
- Resolved customer complaints promptly, enhancing overall service experience and loyalty.
- Trained new team members on company policies and customer service protocols.
- Collaborated with cross-functional teams to address inventory issues and optimize stock levels.
- Led initiatives to enhance team performance through coaching sessions and feedback loops.
- Analyzed customer feedback trends to inform management decisions on service enhancements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Bachelor of Science - Elementary Education
Grand Canyon University
Phoenix, AZ12-2026
Associate of Science - Child Development
Reedley College
Reedley, CA03-2020
Skills
- Small group instruction
- Classroom management
- Collaborative teamwork
- Emotional support
- Student engagement
- Teacher assistance
- Behavior improvements
- Teacher support
- Sensory integration strategies
- Instructional assistance
- Educational assistance
- Lesson planning
- Activity planning
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Follow-up skills
Certification
- Paraeducator, Sanger Unified School District-
- Certified Bartending Expert, Expert Skills - 10/20/25
Timeline
Paraeducator
Sanger Unified School District
08.2021 - Current
Bartender
Self-employed
06.2017 - Current
Customer Service Representative
The Home Depot Inc
02.2016 - 09.2021
Bachelor of Science - Elementary Education
Grand Canyon University
Associate of Science - Child Development
Reedley College