Megan Morgan
Columbia,CT
Summary
Float Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
7
7
years of professional experience
Work History
Float Patient Services Coordinator
Physical Therapy & Sports Medicine Centers
02.2023 - Current
- Demonstrates exceptional customer service to foster welcoming and professional environment for patients.
- Collects forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Respects patients by recognizing rights and maintaining confidentiality.
- Quickly adapts to each clinics scheduling rules and daily tasks that need to be completed.
- Covers for Virtual Patient Services Coordinator when needed.
- Communicates well with directors, therapists, and other colleagues.
- Handles faxes by uploading documents into charts, calling on referrals, or triaging to authorization.
- Works on Administrative projects when coverage for other clinics isn't needed.
Rehabilitation Technician
Carlson Procare
06.2018 - Current
- Established collaborative relationships with patients
- Assessed patient performance and condition for therapists
- Assisted in patient care activities such as wound care and gait/balance exercises.
- Maintained medicine and equipment inventory and issued supplies to staff
- Assisted with reception duties like scheduling patients, completing payments, and answering phone calls.
- Performed interventions of modalities or exercise as directed by therapist or assistant.
- Prepared patients to meet with physical therapists.
- Monitored patient's safety and responses to exercise intensity
Opener/Closer-Shift Lead
Brain Freezers
08.2016 - 08.2019
- Communicated with customers and team members to solve problems.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Maintained business knowledge to provide recommendations and answers to customer questions.
- Trained and mentored new employees to maximize team performance.
- Helped customers complete purchases, locate items and join reward programs.
Education
Bachelor of Science - Allied Health Sciences
University of Connecticut
Storrs, CT05.2022
Skills
- Flexible and Adaptable
- Patient/Therapist Interaction
- Organization and Filing
- Demographics Information
- Verbal and Written Communication
- Patient Registration
- WebPT, Prompt, and hep2go therapy programs
- Microsoft and Google Drive
Timeline
Float Patient Services Coordinator
Physical Therapy & Sports Medicine Centers
02.2023 - Current
Rehabilitation Technician
Carlson Procare
06.2018 - Current
Opener/Closer-Shift Lead
Brain Freezers
08.2016 - 08.2019
Bachelor of Science - Allied Health Sciences
University of Connecticut
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