Megan Morkrid
West Valley City,UT
Summary
My work ethic is the same at any job. I am a fast learner and can usually pick up on a task instantly. I have drive and ambition, and always put a thousand percent into anything I do. I know what it takes to be a great employee and am confident I possess all skills necessary to be a great asset to any team. I am always looking for opportunities to better myself and my life and will not disappoint any future employer or myself.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Wells Fargo
10.2018 - Current
- Handle customer inquiries and suggestions courteously and professionally.
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
- Answer constant flow of customer calls with minimal wait times.
- Worked email requests that were not able to be assisted over the phone, such as requests that require a paper trail.
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Clarify customer issues and determine root cause of problems to resolve product or service complaints.
- Update account information to maintain customer records.
Team Lead (Shift Manager)
Pizza Hut
09.2023 - Current
- Coach team members in techniques necessary to complete job tasks.
- Work different stations to provide optimal coverage and meet production goals.
- Train new team members by relaying information on company procedures and safety requirements.
- Open/Close store depending on shift hours
- Tend to customer needs while being responsible for all money flow on my shift.
Stocker
Dollar Tree
10.2022 - 05.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Keep isles clean and clear as possible while making sure shelves were neat and tidy
Housekeeping Room Attendant
Holiday Inn
01.2015 - 09.2018
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Associate of Arts - Basic
Robeson Community College
Lumberton, NC06.2017
High School Diploma -
Southview High School
Hope Mills, NC06.2008
Skills
- Trend Tracking
- Production Monitoring
- Regulatory Compliance
- Excellent written and verbal communication skills
- Quick Learner
- Decent knowledge of use of computer and microsoft skills
- Complaint Resolution
- Good at multi-tasking
- Performance Improvement
- Adaptability
- Active listening
- Customer focus
Timeline
Team Lead (Shift Manager)
Pizza Hut
09.2023 - Current
Stocker
Dollar Tree
10.2022 - 05.2023
Customer Service Representative
Wells Fargo
10.2018 - Current
Housekeeping Room Attendant
Holiday Inn
01.2015 - 09.2018
Associate of Arts - Basic
Robeson Community College
High School Diploma -
Southview High School
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